HR Admin

| Greater Boulder Area
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About Connect First. Connect First Inc. was founded in 2004 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences and cutting edge technology.  Today we have over 500 clients worldwide and boast a 97% customer retention rate. With the energy of a startup, but stability of an established business, Connect First is on a roll and looking for great people to help us reach the next stage of success.

Connect First offers competitive salaries, stock options, comprehensive benefits, high matching 401k, wellness benefits, dog-friendly, unlimited Paid Time Off, and a casual yet demanding and fast-paced work environment. We find time to get outside and enjoy the best of what Boulder has to offer. Our “pay-for-performance” programs healthily reward rock-star achievements and intellect. We also pay for relevant continuing education, conferences, and skills development.

What it’s like to work with us. To understand who, how and why we work, check out our Operations Team’s Statement of Values. The Operations Team serves as the foundational structure, of which all other actions and teams grow from. Each decision the Operations Team makes, is with clear intent to make each of the areas it touches upon ­ employee relations, financial formulations, product development, business­ practices, and structural planning ­ an ethical, smart, and customer-centric choice.

About the role. The Human Resources Admin is responsible for performing a wide range of Human Resources related duties including recruiting, job postings, coordinating and presenting employee on-boarding, training, maintaining the Company’s HRIS system, HR-related processes and employee records, providing employee assistance, coordination of Connect First tasks, assisting with and implementing company events, and ultimately be a champion of our company’s culture.
 

Qualifications.

  • Strong organizational skills and excellent attention to detail.

  • Strong process focus, training and implementation skills.

  • Strong interpersonal and problem solving skills.

  • Excellent written, verbal and interpersonal communication skills.

  • Ability to manage multiple priorities and work in a fast paced environment.

  • Strong technical skills, including proficiency with Google Apps software products (Docs, Sheets, Presentation).

Major Functions of this role.

  • Provide friendly, pleasant support and assistance for all employees by researching and acquiring information and answering questions on various topics.

  • Manage and administer the Employee life-cycle: Onboarding, performance management, performance improvement plans, status changes, compensation changes, and off-boarding for all employees.

  • Maintain and update all HR related processes and training through employee lifecycle.

  • Serve as benefits concierge and liaise between employees and brokers for the administration of our employee benefits suite (medical, dental, vision, wellness, and pet insurance.)

  • Assist in the recruiting and selection of Connect First employees. Includes monitoring job posts to make contact with the most qualified candidates and scheduling and participating in interviews as appropriate.

  • Champion the Connect First culture by shepherding, organizing, planning, investigating new ways to make improve employee relations, productivity and overall happiness.

  • Payroll Administration.

Other Requirements.

  • Experience managing an HRIS system. (*BambooHR experience a major plus.)

  • Must have a high level of motivation.

  • Be a self-starter.

Education.

  • Bachelor's Degree in Business, Human Resources or related field, or equivalent work experience. Must be able to produce college transcripts showing minimum 3.0 GPA if appropriate.

  • 1+ year's experience in Human Resources.

  • 1+ year's experience in recruiting and interviewing.
     

Application process. Please apply by sending your resume & a cover letter. In your cover letter please tell us an example of how you improved a company’s culture. This can be short and sweet. Submissions without this simple little anecdote will be passed to the back.

We look forward to hearing from you!

 

The Connect First Crew

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Location

2545 Central Ave., Boulder, CO 80301

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