Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

Customer Advising

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Employee benefits are tricky, and they’re even trickier for employers that don’t have the time to stay up to date on all the changes that happen in this industry. New plans, new rates, and new regulations are just some of the obstacles the small employers face in the benefits landscape. As a member of Gusto's Health Insurance Benefits Advising team, you will be helping employers navigate these obstacles, and empowering them to make important benefits decisions on an annual basis. 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life.


Gusto’s Health Benefits Advising team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You’ll be responsible for guiding our benefit customers through key moments of their customer journey, and utilize your benefit advising expertise to help clients offer the best benefits for their company through the Gusto platform. You’ll also use your pipeline-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine that will make benefits with Gusto great.

Here’s what you’ll do day-to-day:

  • Consult with customers to understand their business needs
  • Advise, delight, and retain our customers during their annual employee benefits renewal period
  • Work directly with customers and health insurance carriers to advise employers on the benefits offering that meet their and their employees’ needs
  • Provide expertise and guidance to customers at key moments in their relationship with Gusto
  • Analyze, refine, and iterate on processes to drive the customer experience and improve our internal efficiency
  • Be a knowledge partner - stay up to date on industry trends, benchmarks, and regulations.
  • Educate others on updates related to internal process, external policy, and best practices

 Here's what we're looking for:

  • 2-4+ years of health insurance advising or employee benefits sales experience
  • Life and Health Producer License preferred
  • Strong written and verbal communication: you are able to explain complex concepts in an easy-to-understand manner
  • A problem solver who enjoys digging to get to root cause and has a passion for improving customer experience and reducing operational inefficiencies and pain points
  • Obsessively organized and detail-oriented
  • Growth mindset: thrives in an ambiguous, fast-paced environment
  • Ambitious, enthusiastic, and a top-performer with a track record of consistently exceeding goals
  • A team player who enjoys wearing multiple hats and inspiring teammates around you to do great work
  • A builder who is excited to help shape the foundation for benefit advising team in our Denver office


Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.


 

 

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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