Director of People at Recurly

| Greater Boulder Area
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Recurly is looking for a strategic and experienced Director of People! You will play a key role in our People Organization and will report to our Chief People Officer. The primary functions of the Director of People will be to assess our organizational needs and drive comprehensive solutions in areas such as employee performance management, compensation analysis, communication, training, diversity and inclusion, leadership and career development.
The Director of People role is a strategic business partner who works collaboratively across the organization to support, enable, and lead the realization of Recurly’s vision, mission, and objectives. Bringing your previous experience handling confidential and sensitive information, you will be expected to exercise discretion, empathy, and integrity while working within a fast-paced, start-up environment. In addition to employee relations, the ideal candidate for this role will have extensive experience in analyzing compensation to understand current salary trends and predict future trends as well as administration, organization, and coordination of performance management processes.
If you don’t match the job 100% we would still like to hear from you!
We look for people who connect with Recurly’s mission and purpose and embody its values of: 
Be Mindful, Solve Elegantly, Iterate Everything, Debate Passionately, and Own the Outcome

Responsibilities

  • Strategically partner with the leadership team to up level the organization and our ability to scale
  • Execute people strategies that foster growth and innovation while scaling and strengthening our culture
  • Create and implement the company’s employee training and development programs
  • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Manage and resolves complex employee relations issues
  • Conducts effective, thorough and objective investigations
  • Analyze trends and metrics to develop solutions, programs and policies to make data driven decisions
  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Provide HR policy guidance and interpretation when needed
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
  • Provide guidance and input on business unit development, workforce planning and succession planning
  • Identify training needs for business units and individual coaching needs
  • Participate in building, evaluation and monitoring of training programs to ensure success
  • Follow up to ensure training objectives are met

Requirements

  • Bachelor's degree in related discipline or equivalent work experience
  • Minimum of 7 to 10 years' experience resolving complex employee relations issues
  • Strong communicator with experience coaching leaders and proven creative problem-solver
  • Working knowledge of multiple human resource disciplines, including capturing metrics, compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws
  • Experience with HR technologies (HRIS, Performance Management, LMS) based tools a plus
  • PHR or SPHR credential desired
  • International experience a plus

About Recurly
Recurly, Inc. provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 42 countries.
Offices located in San Francisco, California, Boulder, Colorado, and New Orleans, Louisiana

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ProductPlanManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

Our Boulder office is two blocks from the Pearl Street Mall, in the heart of downtown Boulder with a mix of shops, restaurants, bars, and gardens.
"I've Never Felt So Supported In My Career": How Recurly Ensures Its People Constantly Grow
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An Insider's view of Recurly

What projects are you most excited about?

At Recurly, we always try to innovate and identify better solutions for our merchants. I am really excited about the machine learning projects at Recurly. These are challenging problems where we can leverage our data to deliver a great product for our merchants.

Vineet

Data Scientist

How has your career grown since starting at the company?

I have been able to reach the next level technically, and have greatly increased my ability to improve the work of everyone around me.

Dania Simmons

Technical Lead

How do you empower your team to be more creative?

At Recurly, we are always seeking new and more efficient ways of getting work done. Solving complex problems and incremental improvement is in our DNA. We encourage collaboration on innovative ideas and new methods, experiment often, and debrief on the results. This cycle uncovers insights that drive efficiency and effectiveness.

Stacey Snyder

Director of Quality Assurance

What's the biggest problem your team is solving?

Our merchants are reaching for the stars. The Customer Success team… we are the partner with a rocket ship.

Lucien Heart

Senior Customer Success Manager

What are Recurly Perks + Benefits

Recurly Benefits Overview

We offer a comprehensive benefits plan to employees, their spouse or their domestic partner, and their children.

In addition to the full benefits, we provide some great perks such as 401K, Company Equity, Flex Time Off, Catered Meals Daily, Social Events, Training/Development, Casual Dress, Pet Friendly and much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a Recharge committee that is devoted to planning office events and volunteer days. We also have employee led groups for shared interests such as happy hour, hiking and book clubs.
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer an FSA for both health care ($2,700) and dependent care ($5,000). We offer a Health Savings Account (HSA) and the company contributes $600 for individuals and $1,200 for families each year.
Dental Benefits
The Guardian dental PPO covers up to $2,000 annual maximum per person in dental costs a year.
Vision Benefits
Vision coverage is offered through VSP as a PPO plan.
Health Insurance Benefits
We offer two Cigna plans; a low deductible ($250) and a high deductible health plan ($1,500) plan. The HDHP is linked to the HSA. We also offer Kaiser Colorado.
Life Insurance
Basic life and AD&D and the option to elect voluntary life & AD&D
Pet Insurance
Coverage is through Nationwide Pet Insurance.
Retirement & Stock Options Benefits
401(K)
Recurly's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Recurly offers up to 6 weeks paid and 12 weeks of unpaid (runs concurrently), job-protected leave per year, as well as maintained health benefits.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We believe in providing a great work/life balance and flexibility at Recurly. FTO is not earned or accrued, and does not consist of a set number of days per year for full time exempt employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have two options. The Parking Spending Account is used to pay for eligible parking expenses near our office. EcoPass is offered for those that commute to work via bus and light rail.
Company Outings
Recurly has quarterly team outings, including a company-wide annual holiday party, for all employees and a guest and summer events.
Free Daily Meals
We provide free breakfast on Monday, Wednesday. Employees get free lunch on Tuesday, Thursday, Friday.
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Recurly also offers various other benefits such as an Employee Assistance Program, Legal Services, Identity Theft, and Travel Assistance Services.

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