Director, People Operations

| Greater Denver Area
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Guild is hiring for a Director, People Operations to own our people-related systems and processes. In this role on our growing People Team, you will bring structure and rigor to the administration of our people systems and processes. This role is an exciting opportunity for someone who enjoys making people-related systems and processes ever-smoother, smarter, and more reliable - for a company that is doing well by doing good.

As the Director, People Operations you will be responsible for:

Compensation, Benefits & People Compliance

  • Manage Guild’s benefits programs including interacting with brokers and insurance carriers to help resolve complex problems related to employee eligibility and enrollment
  • Ability to present and explain benefits programs
  • Manage and drive processes and tools including but not limited to: compensation planning, job changes/promotions/leveling, performance reviews, benefits enrollment and ADP administration of new hire onboarding and related activities utilizing ADP
  • Facilitate annual compliance reporting (e.g., ACA, EEOC) and documentation such as creation and distribution of 1095 forms
  • Manage and record employee leaves (e.g., FMLA and parental leave), worker’s compensation claims and disability claims
  • Partner closely with Recruiting on new hire offers to ensure adherence to guidelines, and administer background checks and I-9 verifications
  • Partner with Accounting on all compensation and payroll-related activities

People Processes & Systems

  • Own the back-end management of our people processes, including:
    • Performance management
    • Headcount planning
    • Compensation planning
    • Open enrollment
    • Off-boarding
  • Own the back-end administration of our people systems, including:
    • ADP WorkforceNow (our HRIS)
    • Lattice (our Goals repository and Performance Review system)
    • Pingboard (our Directory and Org Chart)
  • Partner closely with Onboarding and support administering pre-start date logistics communications to new hires
  • Recommend and implement incremental improvements to our systems, processes, tools, etc., to improve efficiency, effectiveness, and scalability

People Management & Relationships

  • Manage your team to execute processes and provide excellent service to existing and newly hired Guilders
  • Serve as the primary point of contact with our vendor partners, including ADP, Lattice, and our benefits brokers and carriers - solving problems, uncovering solutions, and making the most of their offerings
  • Work closely with colleagues in other parts of our People Team to solve problems, provide insights, and coordinate execution of people processes

You are a strong fit for this role if you have:

Required Skills

  • Expertise administering a full range of healthcare benefits during the full cycle of employment (PPO, HMO, Dental, Vision, Life Insurance, Disability, COBRA, etc.) and various types of employee leaves including but not limited FMLA administration
  • Expertise navigating HRIS / ATS systems - and the ability to quickly master our systems, if not yet familiar with them
  • Expertise in people systems and processes, including ADP
  • Ability to organize and coordinate manual processes and recommending ways to make them more efficient, effective, and scalable
  • Ability to execute work - and guide others to do the same - quickly, with high attention to detail, in a fast-paced, dynamic environment
  • Ability to create and manage short and long-term project plans for systems, processes, and tools
  • Excellent people management skills, including demonstrating respect and empathy, driving the business forward through others’ work, and investing in the team’s growth and development
  • Strong understanding of employment laws at the federal, state, and local level

Preferred Skills

  • Working knowledge of ADP WorkforceNow and Lattice
  • Familiar with nonexempt hourly regulations
  • Orientation toward data-driven decision making, taking raw data to insights to action plans
  • High degree of motivation to learn, go above and beyond, and mentor team members
  • Strong storytelling and slide/deck creation skills to communicate and influence employee and leader audiences
  • Ability to present present and explain benefits programs to small groups

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications.  Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!


Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t


Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.


Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.


Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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