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Director, People Experience

| Greater Denver Area

Our Purpose

Small business makes the world go 'round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.


How you'll make an impact

Xero is looking for a People Experience Lead who will be accountable for the delivery of Human Resource functions across our US region. The People Experience Lead will also be responsible for the talent strategy and working with the global Talent Experience (TX) team, and Talent Manager, to ensure recruitment priorities are met. This role requires a strong technical people leader, as well as general HR specialist skills, as the person will hold a Business Partnering (BP) portfolio. The People Experience lead will also function as a coach and mentor to the People Experience team. This is a leadership role and a hands-on role at the same time. We want someone who loves working within the business as well as mentoring, coaching and growing the team.

The People Experience Lead will work as part of the wider Global People Experience team and ensure the US team is linked with the programs and projects needed to support our region.

Driving and leading our team principles, you will shape a team that embodies:

  • Doing the fundamentals flawlessly. Our ability to add strategic value, build trust and be regarded as credible is built on our flawless delivery of the fundamentals.
  • One team, with functional experts. We are one team, part of a global function, who have clear roles and responsibilities. Geographically agnostic we work consistently across our sites. Our customers know how we work, what to expect from us and who to engage with.
  • Commercial, data driven and #Human. We will broadly understand our business and the specifics of the teams we partner with. This will extend past the people aspects and include our business models, finance and operations. We need to understand the context of our actions and decisions and our customers need to trust we know their business as well as they do. We will use data to inform our actions, plans and activity - we will be strategic in our tactics. Above all we will be #Human.
  • Role models of our values, behaviors and practices. We will hold ourselves to a higher bar, we are an example to our colleagues.

What you'll do

  • Be crystal clear on our strategy and how we work, at a global and local level to deliver #Beautiful service across the USA
  • Be a hands-on Member of the USA Country Manager's Leadership team
  • Ensuring our customers are clear on how we work and understand what to expect from us
  • Identify our unique skills and team gaps, build development plans to ensure we have the capability across the team to deliver our strategy and model in a #Human way
  • Making sure everyone on the team knows how they fit in to accomplishing our goals
  • Balance tactical and adaptive performance
  • Challenge the status quo while being open to experimentation and learning from successes and failures
  • Ensure that we are aligned and working as one team seamlessly across our sites and with our global PX team. 
  • Take #ownership of portfolios while simultaneously working hand in hand across functions, geographies and portfolios.
  • Manage #beautiful benefits and 401k offerings alongside Finance
  • Manage a portfolio, while also being an escalation point for operational people issues.
  • Drive/deliver restructuring & change process across the US and in sync with global activity 
  • Conduct weekly meetings with respective customers and leaders of the BP portfolios
  • Analyze trends & metrics in partnership with the team to develop solutions, programs and policies
  • Assist international employees with visa and related mobility matters
  • Maintain an in-depth knowledge of legal requirements related to day-to-day management of customers, reducing legal risks and ensuring regulatory compliance. Partner with the legal team as needed/required
  • Work across the global teams to leverage the best of PX Programs and Centers of Excellence (Learning / Diversity / Remuneration etc.)
  • Build a positive employee experience that leads to improved business performance and increased levels of customer engagement
  • Coach and mentor to PX team to stretch and grow them
  • Be an advocate of Xero, take opportunities to tell the Xero story and build the brand externally
  • Strive to work across the function to test, experiment and improve how we work in line with our scaling and evolution

Success looks like

  • High functioning partnerships with business leaders
  • High performing team with a learning orientation
  • A deep understanding of the business
  • Xero is recognized as a premium employer
  • Trusted relationships with leadership teams and ownership for ensuring programs are designed, delivered or leveraged to drive America's success
  • Great relationships and connection across the Global PX function and teams that deliver to the America's (RE payroll)
  • Building a network of service providers and contracts that can be leveraged to deliver specialist requirements

What you'll bring with you

  • 8 + years in HR roles / Recruitment / Business Leadership
  • HR qualifications
  • Ideally having worked in matrixed fast-moving tech / SaaS company
  • 401K understanding / fiduciary experience / Hands on benefits experience to understand renewals etc.
  • Degree, Post Graduate or equivalent work experience
  • Deep understanding of multiple HR disciplines, including compensation practices, employee relations, diversity, performance management, and federal and state respective employment laws
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM


Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

An Insider's view of Xero

How would you describe the company’s work-life balance?

Getting things done for our customers is always top of mind, but Xero understands that starts from taking great care of ourselves as well. Having the ability to work from home when needed, wellness days, and events like office walks and 10 minute massages show that life (and living it!) helps us contribute and innovate better at work.


Product Owner

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!


Partner Development Representative

What makes someone successful on your team?

If you’re hungry to learn more, have a brilliant idea, or are passionate about a particular project, just dive in head first. Xero values people who are do-ers, who want to roll up their sleeves and #champion an initiative through from beginning to end.


Integration- GTM Lead

What is your vision for the company?

Xero is on a mission to support our communities by helping small businesses succeed. To do that well - we hire passionate people who engage directly with our customers every day. Leveraging innovative technology to simplify accounting isn't enough – we want to build beautiful experiences that solve the most pressing needs of our customers.


Chief Platform Business Officer

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 5 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 5 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
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