Director, Learning Experiences (Remote)

| Greater Denver Area | Remote
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Company Description
We collaborate with our customers like few others in our industry. That's how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and - most importantly - people .
It doesn't stop with unlocking opportunities for customers: We're committed to creating growth, opportunity, diversity, and inclusion for our employees, too.
Our team is growing. You will, too.
Job Description
We're a growing team, and as we scale, so does our need for focus on the customer and employee education. We are looking for an experienced Director, Learning Experiences to join our energetic and rapidly growing team in Denver, CO. With a strong focus on customer enablement and growth through education, you will be a key enablement partner for our customers all over the world. Coupled with a strong external customer focus, you will also build an internal employee education program focused on continually growing our extremely talented global employee population.
The Opportunity: We're a diverse bunch of people that care deeply about pricing theory, our client, or people, and our SaaS products. The Director, Learning Experiences is a vital part of the Global Learning Organization, where we are focused on the adoption and growth of Vendavo's platform. Your primary mission is to develop, orchestrate, and provide measurable results of our customer's growth and enablement through low touch onboarding and training plus retention and ongoing education, along with building and implementing leading-edge employee education programs fostered in organic, shared learning communities.

  • You not only understand, but have demonstrated success in selling in a multi-touch, complex sale cycle.
  • Puts the customer (learner) at the center of the experience. Builds knowledge-based and performance-based learning curricula that target stakeholder needs.
  • Partners with product manager, subject matter experts (SMEs), and other key stakeholders to identify target audience communication and training needs.
  • Conducts stakeholder and SME interviews, including executive-level, to determine, recommend and document project communication and training standards, learner engagement strategies, and evaluation plan.
  • Use an array of different media to produce materials that promote learning through self-study, practice, performance support, and socialization, and knowledge-sharing.
  • Continually evaluate solutions for quality, business impact, and scalability, leverage technology to extend access, and provide just in time learning.
  • Pursue a deep understanding of Talent Management goals, philosophy, and mechanisms, as well as audience experience, to ensure that learning solutions meet the needs of stakeholders and end-users.
  • Participate in a community of Talent Management and Learning subject matter experts across the organization to share best practices and identify emerging learning needs.
  • Develop assessment instruments to measure learner acceptance, comprehension, and application of processes and systems knowledge.
  • Provides thought leadership, keeps abreast of industry innovation in learning.
  • Other duties as assigned.


Qualifications

  • 5-10 years of experience developing large-scale, customer-facing low-touch onboarding and training materials for a SaaS company.
  • 3-5 years of experience leading a customer-facing team.
  • Results-oriented experience with strategies for growing and retaining customers in this channel.
  • Proven development and launch of effective multi-language support portals.
  • Experience developing customer forums, encouraging self- and peer-based help and growing an active community of adopters.
  • Driven by data with robust and insightful analytical skills.
  • Strong program, project management skills and rigorous attention to detail and patterns that lead directly to growth and scale.
  • Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements.
  • Ability to learn and become intimately familiar with our product so that you understand the way customers use our platform and can educate/mentor/coach them to achieve what they need using our platform.
  • Self-motivated, team-oriented, and focused on exceeding customer expectations.
  • Ability to perform well under pressure with time-sensitive projects.


Additional Information

  • Competitive base salary + bonus
  • Comprehensive health benefits including medical and dental
  • Unlimited paid time off
  • Flexible working hours


All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • KubernetesFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • PendoAnalytics
    • BalsamiqDesign
    • CanvaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • Azure DevOpsManagement
    • ProductboardManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • FullContactLead Gen
    • MarketoLead Gen

Location

Our company is in the best part of downtown Lodo by plenty of bars, restaurants plus an easy five minute walk from Union Station.

An Insider's view of Vendavo

What’s the vibe like in the office?

The office vibe is collaborative, casual, fun and team oriented

Jason

Talent Acquisition Manager

What are Vendavo Perks + Benefits

Vendavo Benefits Overview

-Flexibility to work from home or in the office, depending on what works best for you
-Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
-4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
-16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
-$110 a month to cover your cell phone and internet expenses
-High-end laptop (Dell XPS or Mac)
-Competitive pay and bonus/commission
-Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
-401k plan with a 3% employer non-election contribution

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
In-person all-hands meetings
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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