Who we are:
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry, putting dealers back in the driver's seat with Market EyeQ. Market EyeQ is a turnkey sales and marketing platform that empowers dealers to predict future car buyers, market to them at the right time and close more deals with less effort. Mastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
What we do:
automotiveMastermind puts dealers in the driver's seat with Market EyeQ. Market EyeQ is an automated sales and marketing platform that empowers dealers to close more deals by predicting future buyers and consistently marketing to them. Generate success in your loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
Our Culture / Vision / Mission:
At automotiveMastermind, we thrive on speed. We're an organization in hyper-growth mode and have a face-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continue to motive and challenge our teams to be best-in-class. Our cultural values of "Drive" and "Help" have been at the core of what we do, and who we have built our culture through the years. Through this framework, our team members have a passion to drive success, while collaborating to win.
What you will do:
As Director, Implementation at automotiveMastermind, you will be accountable for the end-to-end implementation of all automotiveMastermind customers. You will lead a team of 5-7 implementation specialists located in both the US and Canada that are responsible for the data integration, site setup, and configuration of each of our customers' instances. We will rely on you to ensure we achieve our targets for quality, speed, and scale while also meeting company revenue targets. You will coach and mentor a dynamic team to delight our customers through the implementation process, applying expert knowledge, providing strategic direction, and solving complex problems to move the business forward. Your ability to collaborate and influence internal cross-functional partners across the commercial, product, engineering, and data teams will be critical to your and our customers' success. With little oversight, the Director, Implementation will ensure proper project management, communication, and strategic direction of the team is set and executed upon.
Specific responsibilities will include:

• Providing direction and people leadership while motivating and supporting a growing team of implementation specialists that delivers successful implementations for our new customers
• Continually improving our key business processes and tools to drive successful outcomes for our clients
• Accurately forecasting projects, resources, and revenue against targets
• Communicating to executive leadership team on strategic priorities & targets
• Building relationships with key 3rd party integration partners
• Creating new processes and refine existing processes to meet KPI goals related to implementation speed and customer satisfaction
• Overseeing team progress to ensure key support quality and SLA targets are met
• Developing business cases for investment in people, processes, and tools
• Collaborating internally with commercial, product, engineering, and data teams
• Recruiting, hiring, onboarding, training, and managing additional implementation specialists

A Successful Director of Implementation will have:

• Strong leadership skills and growth mindset
• Proven track record of the ability to influence and collaborate with internal stakeholders
• Intense focus on customer success and outcomes
• Goal-oriented with a drive for operational excellence
• Clear and succinct verbal and written communication acumen
• Sharp and creative problem-solving skills
• Automotive database / technology experience
• Sound project management background and fundamentals

Minimum Requirements:

• Bachelors' degree
• 7+ years' professional experience, preferably in software and/or automotive industry
• Team leadership experience
• Implementation and delivery background
• Comfortable with technology, and an understanding of process-based tools

Preferred Qualifications:

• Auto industry experience or auto databases a plus
• Salesforce.com experience a plus

Expected Hours of Work:
This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.
We believe in equal employment opportunities:
The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the company's employees to perform their job duties may result in disciplinary actions up to and including discharge.
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.