Director of Implementation Services

| Greater Denver Area
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Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. 

Summary: 

The Director of Implementation Services will provide strategic leadership and oversee operations for client implementations. The Director determines how their department impacts company strategy, then develops operational tactics and processes at the department level to support the strategies. The Director proactively performs department analysis and collaboratively works with their staff to set department productivity and quality standards. Proficient in facilitation and interpersonal communication, the Director also consistently demonstrates skills in organization, prioritization, professionalism, and coaching others. 

RESPONSIBILITY: 

  • Map out an on-boarding customer journey that provides quick time to value to Wurk’s next generation platform customers. 
  • Own customer implementation and technical services for our customers 
  • Advanced knowledge of Kronos HCM and at least two other functional areas: Payroll, Time Tracking, Benefits, Absence, Compensation, Talent, Security and/or Reporting 
  • Manage teams responsible for implementing statement of work (SOW) of clients goals and needs and translate them into actionable directives for project managers and implementation consultants. 
  • Develop implementation plan the team can follow through onboarding process to completion of a successful launch, while engaging with key stakeholders to ensure we meet our timelines. 
  • Generate and maintain customer launch timelines. 
  • Provide weekly updates and status of project progress and any change to timelines. 
  • Provide strategic insights to internal organizational leaders on areas of improvement to the implementation process that can reduce time to live, remove internal and/or client friction to accelerate time to value. 
  • Take ownership of outstanding deliverables and ensure they are captured per the project plan. 
  • Establish business metrics to increase visibility, alignment, and accountability to meet delivery goals. 
  • Designed and own team dashboard with key metrics for use by senior leaders and clients. 
  • Identify cross-team process roadblocks and developed solutions. 
  • Review team’s performance to ensure timelines, accuracy, compliance and quality as it relates to implementation projects. 
  • Guide, maintain, and enforce departmental practices, methodologies, policies and procedures 
  • Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded. 
  • Personal responsibility to see both our Client and internal teams succeed. 

SKILLS: 

  • Extensive knowledge of SaaS implementation processes. 
  • Extensive knowledge of HR and/or Payroll Services 
  • Experience configuring
  • Professional, effective leader with a proven ability to build, inspire and motivate teams while driving world-class services. 
  • Lead by example as well as be a strong mentor and people developer. 
  • Ability to set their own objectives and drive results. 
  • Mix of technical and consultative skills driving quick time to value during on-boarding of customers. 
  • Project management skills and mindset with ability to prioritize tasks and reduce risks. 
  • Strong communication skills and ability to work cross-functionally ensuring customer service excellence. 

REQUIREMENTS: 

  • 4+ years management experience 
  • 4+ years experience leading implementation in an HCM environment 
  • 10+ years of experience in SaaS and implementation services. 
  • Bachelor’s Degree or greater in Business, Computer Science, or equivalent. 
  • Previous experience, managing client life cycle, from implementation to rollout and customer success management. 
  • Experienced working in a dynamic environment, with start-up mentality and enjoys defining the rules. 
  • Experience working with close technology partner relationships (Product, Software Development) 

What’s in it for you? 

· Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry. 

· Work in colorful Colorado near the bustling heart of Downtown Denver in the gorgeous ballpark neighborhood 

· Do you love dogs? So do we! (We’re dog-friendly!) 

· Collaborate with bright, fun, and goal-oriented teams in an open and lively environment 

· Reap the benefits of self-managed PTO, ­­­­­­­­­­­­and access to exciting industry events 

· Cell Phone Reimbursement 

· Annual Fitness Expense Reimbursement
· Eligibility to receive equity in Company 

· 1 Month Sabbatical after 4 years of employment 

We will not be facilitating relocation and will only be contacting local talent at this time. If you live in Denver and want to work in the heart of the city, we want to meet you! 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • KronosDatabases
    • MasterTaxDatabases
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Ballpark is a lively area centered on Coors Field. Around the stadium, brewpubs and pizzerias mix with laid-back jazz clubs and rooftop bars.

An Insider's view of Wurk

What's something quirky about your company?

Wurk is great and quirky because we all get to learn a new industry and work with great prospects and clients while getting to know co-workers and participating in fun Wurk days like Ugly Sweater Day! Costumes are a seemingly regular requirement!

Angela

Strategic Account Executive

What does your typical day look like?

BUSY! But that is the beauty of a start-up there is so much opportunity to bring to the table.

Britta

People Operations Manager

How has your career grown since starting at the company?

They have empowered me and allowed me to support oncoming team members for success.

Lauren

Account Manager

How do you make yourself accessible to the rest of the team?

With our open office environment, it's easy to connect with the team and collaborate on projects. I encourage people to book time with me if they'd like to contribute to our marketing efforts or have questions about processes. We're fortunate to have approachable, friendly people that work hard while supporting each other.

Heather

Marketing Director

What’s the vibe like in the office?

I love it here at Wurk thanks to all the PUPPIES! While the bring your dog to work days are great, my favorite part about Wurk is the amazing, smart, hilarious, and all around awesome teammates who are always an energizing force and a good source of comic relief day in and day out.

Lisa

Implementation Consultant

What are Wurk Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month, on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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