Director, Executive Development (Remote)

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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
We are looking for a Director of Executive Development to lead key global talent management practices that delight our Senior Director and above population around the globe. This is a newly created position, reporting to the recently hired VP of Global Talent Management, who is building the function to accelerate achievement of our business strategy.
The Director of Executive Development will have global executive talent management expertise and a passion for building and championing strategies and related talent practices to help select, onboard, engage, retain, and develop executives - enabling high performance at senior levels of our fast growing organization.
Role and Responsibilities:
  • Understand and support strategic vision for Freshworks and stay apprised of external trends. Partner with Global Talent Management, and broader HR and leadership team to educate and align internal stakeholders on our strategic choices for our talent philosophy and associated talent practices that enable Freshworks business strategy.
  • Partner with VP, Global Talent Management and key partners to further articulate our strategy for executive talent management, including:
  • Actively manage development plans to accelerate readiness of bench strength, and facilitate talent movement per succession plans, and other key initiatives identified in our ongoing Organizational Success Review process.
  • Build high touch onboarding practices for consistent execution globally
  • Build executive coaching practice, manage cadre of coaches, and evaluate impact of coaching
  • Serve on the core team responsible for developing updated leadership competencies/success factors and evolve assessment and selection practices accordingly
  • Regularly measure progress and assess effectiveness of practices
  • Leverage descriptive, predictive, and prescriptive analysis to continuously improve efforts and impact
  • Build and nurture strong relationships with key internal stakeholders, and manage external partners
  • Engage, inspire and align key stakeholders and manage communications with key partners across our business
Skills and Qualifications:
  • 12+ years HR experience with primary experience in executive talent management, leadership development and organization development
  • Prior experience in a public company and working with stakeholders around the globe
  • Experience designing, delivering and ensuring execution of successful executive development programs at fast growing companies.
  • Coaching certification strongly preferred. Experience managing external vendors.
  • Deep knowledgeable of leading executive global talent management practices
  • Experience working with senior leaders in fast growing organizations
  • Strong communication, relationship building and influencing skills. Collaborative and inclusive, with a bias for action, and strong project management skills.
  • Comfortable and experienced with complexity, ambiguity. Able to translate complex concepts into meaningful, relevant, and actionable plans.
  • Experienced with design thinking methodology, and designing experiences from the outside-in.
  • Role models our values (CHAT): Craftsmanship, Happy work environment; Agility with Accountability, True friend of the Customer
  • Graduate degree in HR, I/O, business, learning, OD or related field required
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen


Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!


Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!


Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.


Solution Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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