Director of Employee Experience at Greenhouse Software

| Greater Denver Area
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Greenhouse is adding a Director of Employee Experience to our team. With the Greenhouse team growing fast and spanning 5 locations, we’re looking for a leader with highly honed skills building and executing internal communication strategy. You’ll collaborate and build partnerships across the organization to align our existing workplace experience, organizational operations, internal communications, and talent branding efforts into a cohesive and highly impactful employee experience. 

Reporting directly to the VP of People, this person will create and drive the strategic vision that aligns cross-functional efforts to build an exceptional experience for all Greenhouse employees.

Who will love this job:
  • A strategic thinker, you effortlessly align long term business need with short term action plans 
  • A facilitator, you bring people together around a plan and have an uncanny ability to get stuff done
  • An effective and creative communicator, you know how to engage any audience across locations, functions, and levels
  • A problem solver, you bring focus and clarity to unstructured problems and ambiguous situations
  • An entrepreneur, you thrive on creating and iterating in a fast-paced, evolving environment
  • A professional partner, you forge solid relationships across levels and functions
What you’ll do:
  • Build and execute an internal communications strategy for Greenhouse
  • Manage, coach, and guide the leadership of our Employee Experience and Executive Operations teams
  • Partner with the leaders in each of Greenhouse’s locations to drive a cohesive, outstanding employee experience
  • Orchestrate collaboration across departments to support activity-based interest groups to have the structure and resources to achieve their goals
  • Act as the end-point of escalation for all office and real estate-related issues; own long-term decisions related to location, space, and moves
You should have:
  • 7-10+ years of forward-thinking People/HR or Marketing experience
  • Experience working in organizations of at least 1,000 people
  • Proven experience building and executing a global internal communications strategy
  • Experience building teams and establishing communities across time zones and countries
  • A track record of building inclusive environments across multiple office locations and distributed employees
  • The ability to grow and lead a team, with a passion for growing individual contributors and managers
  • The ability to translate data and incorporate analytics to drive compelling stories and organizational transformation
  • Comfort and confidence in managing a budget
  • Experience in DE&I preferred
  • Experience in office or facilities management, preferred
  • Your own unique talents - if you don’t meet 100% of the qualifications outlined above, tell us why you’d be a phenomenal fit for this role in your cover letter.

Pay, Perks & Such:

At Greenhouse, we love to celebrate our diverse group of hardworking employees – and it shows. We’re proud to say that in 2018, we’ve been ranked #2 by Crain’s New York Best Places to Work, #10 Best Company Culture to work for by Comparably, #37 Best Place to Work by Glassdoor and are recognized on Inc. Magazine’s Best Workplaces list. We pride ourselves on our collaborative culture that is pervasive throughout every step of a Greenhouse employee's journey. Starting with our interviews and continuing through our executive “Ask Me Anything” sessions, collaboration is at the heart of working at Greenhouse.

We offer a full slate of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401(k) plan and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us, and find out what the best work of your career could look like here at Greenhouse.

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Convenient location in the LoDo neighborhood of downtown Denver, surrounded by upscale dining, shopping, entertainment, and easy access to parking.

An Insider's view of Greenhouse Software

What’s the vibe like in the office?

We’re lucky to have a mix of transplants from our SF and NYC offices (like me!) as well as Denver locals to help grow our presence. Through that growth, we’ve found new traditions: decorating birthday desks with almost too many balloons, welcoming visitors with cards and gift bags, a sticky-note kudos wall, and monthly team events to name a few!

Alyssa Edelman

Senior Manager, Customer Success

What does your typical day look like?

There is a lot of freedom to move around, so if you don’t want to be at your desk all day, you can find a spot in the common area, snag a phone booth, or sit down at an open table with other teammates. I greatly appreciate the encouragement from management to submit my own ideas for making our office comfortable and enjoyable for everyone.

Hasan Robinson

Customer Support Specialist

How has your career grown since starting at the company?

I started as a Customer Success Manager on our Mid-Market team, and had two ideas in mind for my next steps: move to our Enterprise team and work on our largest accounts, or relocate to our Denver office to help build out a new team and learn a new market. One year after joining Greenhouse, I accomplished not one, but BOTH of those next steps!

Kelsey Santini

Senior Customer Success Manager

How do your team's ideas influence the company's direction?

The product of our Support team is successful customers. We deliver that product by working directly with customers thousands of times every month and understanding their needs. Our Support team also also acts as the voice of the customer for the Product, Engineering, and Customer Success teams' leaders and executives.

Ashley Green

Director of Customer Support

What does career growth look like on your team?

There are a variety of career paths any Customer Support Specialist can take. We love to promote professional growth within our department, and we also encourage people to pursue career opportunities that align with their interests through promotions into other departments such as tech support, customer success, and many others!

LizAnn Nealing

Customer Support Team Manager

What are Greenhouse Software Perks + Benefits

Greenhouse Software Benefits Overview

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Team-owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-Work Program Post Parental Leave
Company-Sponsored Family Events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have a flexible PTO policy that encourages employees to take the time they need with support from their manager.
Sabbatical
Eligible employees get 35 days of paid sabbatical after their first 7 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Time Allotted for Learning