SendGrid’s Engineering Program Management (EPM) team is responsible for ensuring our projects and programs are clearly defined, expertly managed, and successfully implemented. As the leader of this newly established function, you’ll establish and manage a team of program and project managers to define, implement, model and monitor the processes that accelerate our delivery of product to our customers. You will work closely with Product Management, Engineering Management & Technical Operations to continuously improve our capabilities and execution.

A dynamic and inspiring leader, you exhibit a passion for managing, mentorship, and influential leadership.  Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead your team to consistently deliver, but you will also dig in and manage large programs and projects yourself. You will drive change across the organization by creating and leveraging program and project plans for strategic, high-impact, cross-functional initiatives. You’ll have the opportunity to identify & mitigate risk, align dependencies and drive organizational efficiency.  You’ll also serve as an Agile coach to all of SendGrid, and ensure your team members function as effective scrum masters, further enabling effectiveness and efficiency to benefit our customers and our business.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Effectively communicate program status at all levels of the organization, including progress, productivity, costs, risk and quality metrics
• Effectively lead change across departments using strong written and verbal communications skills
• Ensure that programs and projects are on time, in scope and within budget - including talent allocation
• Provide coaching, career development and mentoring to team members

About You

• You have strong leadership skills with the ability to inspire cross-functional team members
• You are well versed in modern software development approaches, including Agile and its variants
• You are a change champion and influence cross functional continuous improvement
• You have proven listening, facilitation, negotiation and conflict resolution skills
• You are highly organized, with proven ability to prioritize, manage, budget, and deliver on time, multiple complex projects simultaneously
• Solid technical aptitude and an ability to understand technical designs, challenges and risks. Engineers enjoy working closely with you.

Founded in 2009, SendGrid built its reputation solving a key pain point of delivering transactional emails that respond to customer behavior (purchase receipts, order confirmations, password resets, etc.).  In 2015, SendGrid expanded the platform into marketing email use cases, enabling customers to have one platform for both transactional and marketing email. We deliver over 30 billion emails a month for customers like Airbnb, Spotify, and Yelp.