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Global Collections Analyst

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Employer Provided Salary: 79,500-107,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Role Description

As a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers

The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, write off’s, bad debt analysis, and assisting with month and quarter close tasks. 

If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.

You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.


  • Ownership of a large portfolio of global customers 
  • Engage with customers to collect overdue balances
  • Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
  • Work with internal and external stakeholders to resolve issues promptly and within SLA
  • Assist with cash application 
  • Submit refund, adjustment and write off requests in accordance with Dropbox policies
  • Review and approve appropriate payment terms to extend to customers
  • Assist in an ad hoc projects and initiatives as required


  • 2+ years experience in multinational accounts receivable 
  • Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
  • Independent, self starter, who takes full ownership of accounts 
  • Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
  • Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners
  • Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
  • Desire to work in a dynamic, diverse and fast paced environment
  • Fluent in English, written and spoken is required
  • Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus

Preferred Qualifications

  • Experience in Salesforce & Oracle Fusion a big plus
  • Process-oriented with an appreciation and basic understanding of financial controls

Total Rewards

US Zone 1

$79,500$107,500 USD

US Zone 2

$71,500$96,700 USD

US Zone 3

$63,600$86,000 USD

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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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