Utilization Specialist II - ePay

| Greater Boulder Area | Remote | Hybrid
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Description

 

The Utilization Specialist is responsible for the successful development, execution and management of utilization activities that increase the overall growth and utilization of the ePay solution to drive revenue growth and support customer retention and satisfaction. 

The Utilization Specialist will plan and execute utilization plans and will interface directly with customers, operations and partners to ensure alignment and successful execution of utilization initiatives. The Utilization Specialist investigates and provides recommendations and helps resolve issues affecting execution of utilization growth plans.

In addition, the Utilization Specialist will provide analysis and metrics highlighting utilization to help continuously improve and optimize the utilization function. The successful candidate will have the initiative and thoroughness to manage multiple projects or initiatives, the professionalism to effectively collaborate with multiple stakeholders as well as the creativity and tenacity to drive activities to completion. This role directly contributes to the timely delivery of utilization revenue within the ePay portfolio and driving predictable and consistent reoccurring revenue for GHX. 

Key Responsibilities

  • Partners in the development of outreach materials to assist customers in direct outreach to targeted participants.
  • Collaborate with internal business partners to create a proven Utilization plans model for the ePay platform, utilizing SalesForce.com and other related data warehousing methods.
  • Partners with Service Delivery, Customer Support, Customer Development Managers and Product Management to drive overall customer satisfaction.
  • Identifies and encourages reference opportunities within customer base through routine interactions with customers and partners.
  • Builds and cultivates relationships to build customer and prospect engagement and drive increased utilization.
  • Reviews and reconcile data and reports to maintain accurate dashboards and analysis.

Key Duties

  • Creates and implements utilization plans to increase customer participation and utilization for the ePay product, including managing agreements with card-based suppliers.
  • Consults directly with customers to develop customer-centric plans to encourage prospective and existing customer participation in the ePay network.
  • Develops emails and outreach plans highlighting GHX procure to pay solutions, best practices, key differentiators, and demonstrated value.
  • Other duties as assigned.

Key Competencies

  • Strong planning, financial and analytical skills, with proven ability to apply these skills with deft business acumen to complex situations with competing priorities.
  •  Able to work effectively with cross functional teams and personnel at varying levels within GHX and customer/partner organizations.
  • Exceptional organizational and project management skills, experience managing complex timelines and processes.
  • Excellent interpersonal and presentation skills (remote and in person) with demonstrated success in building and sustaining internal and external relationships.
  • Self-motivation, high attention to detail and strong analytical skills.
  • Knowledge of basic AP/AR process and terms.
  • Excellent verbal and written communication.
  • Strong professional ethics and integrity.

Required Education, Certifications, and Experience

  • Bachelor’s degree.
  • 2 years’ experience in Financial Services, Payments, FinTech, healthcare finance, supply chain or related discipline.
  • Excellent PC skills (Word, Excel, Visio, PowerPoint), preferably with working knowledge of a database.
  • Willingness to travel up to 10%.

Preferred Qualifications

  • Data visualization tools like Tableau, Looker, etc.
  • Basic working knowledge of SQL.

Key Differentiators

  • SaaS industry experience or financial services background.

 

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TheanoFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • JIRAManagement
    • SitecoreCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

What projects are you most excited about?

Some of my favorite projects thus far have been revamping the onboarding process. I have the pleasure of welcoming new employees every Monday morning, which is very energizing. Throughout this I realized how much GHX cares about their employees and the new hire experience.

Cassie Asare

Onboarding Specialist

How has your career grown since starting at the company?

I started at GHX in 2001 as an admin assistant. Since then, I have worked as an HR Generalist, HRBP, Scrum Master, Project Manager, Program Manager, PMO Manager, Tech Business Operations Manager, before taking my current role as an M&A Program Manager. GHX has always been very supportive of me, providing so many opportunities to stretch myself.

Jennifer Hagaman

M&A Program Manager

What does your typical day look like?

I've loved my job at GHX since I started in 2003. I describe my job as coming to work and putting a puzzle together every day. Solving data problems for our customers, both internal and external, has been my honor, and it's always fun!

Charlie Brown

Manager, Business Intelligence

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance benefit reimburses up to 70% of veterinary services and provides 24/7 access to veterinary services via the Vet Line.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

GHX prioritizes our employees and their wellbeing through various offerings. GHX has a compensation philosophy that commits to equity and market competitive pay. Our workplace promotes flexibility to allow our employees to bring their whole self to work.

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