Utilization Specialist II - ePay at GHX

| Greater Boulder Area | Remote
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The Utilization Specialist is responsible for the successful development, execution and management of utilization activities that increase the overall growth and utilization of the ePay solution to drive revenue growth and support customer retention and satisfaction. 

The Utilization Specialist will plan and execute utilization plans and will interface directly with customers, operations and partners to ensure alignment and successful execution of utilization initiatives. The Utilization Specialist investigates and provides recommendations and helps resolve issues affecting execution of utilization growth plans.

In addition, the Utilization Specialist will provide analysis and metrics highlighting utilization to help continuously improve and optimize the utilization function. The successful candidate will have the initiative and thoroughness to manage multiple projects or initiatives, the professionalism to effectively collaborate with multiple stakeholders as well as the creativity and tenacity to drive activities to completion. This role directly contributes to the timely delivery of utilization revenue within the ePay portfolio and driving predictable and consistent reoccurring revenue for GHX. 

Key Responsibilities

  • Partners in the development of outreach materials to assist customers in direct outreach to targeted participants.
  • Collaborate with internal business partners to create a proven Utilization plans model for the ePay platform, utilizing SalesForce.com and other related data warehousing methods.
  • Partners with Service Delivery, Customer Support, Customer Development Managers and Product Management to drive overall customer satisfaction.
  • Identifies and encourages reference opportunities within customer base through routine interactions with customers and partners.
  • Builds and cultivates relationships to build customer and prospect engagement and drive increased utilization.
  • Reviews and reconcile data and reports to maintain accurate dashboards and analysis.

Key Duties

  • Creates and implements utilization plans to increase customer participation and utilization for the ePay product, including managing agreements with card-based suppliers.
  • Consults directly with customers to develop customer-centric plans to encourage prospective and existing customer participation in the ePay network.
  • Develops emails and outreach plans highlighting GHX procure to pay solutions, best practices, key differentiators, and demonstrated value.
  • Other duties as assigned.

Key Competencies

  • Strong planning, financial and analytical skills, with proven ability to apply these skills with deft business acumen to complex situations with competing priorities.
  •  Able to work effectively with cross functional teams and personnel at varying levels within GHX and customer/partner organizations.
  • Exceptional organizational and project management skills, experience managing complex timelines and processes.
  • Excellent interpersonal and presentation skills (remote and in person) with demonstrated success in building and sustaining internal and external relationships.
  • Self-motivation, high attention to detail and strong analytical skills.
  • Knowledge of basic AP/AR process and terms.
  • Excellent verbal and written communication.
  • Strong professional ethics and integrity.

Required Education, Certifications, and Experience

  • Bachelor’s degree.
  • 2 years’ experience in Financial Services, Payments, FinTech, healthcare finance, supply chain or related discipline.
  • Excellent PC skills (Word, Excel, Visio, PowerPoint), preferably with working knowledge of a database.
  • Willingness to travel up to 10%.

Preferred Qualifications

  • Data visualization tools like Tableau, Looker, etc.
  • Basic working knowledge of SQL.

Key Differentiators

  • SaaS industry experience or financial services background.


GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases


GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!


Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.


Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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