Payroll Tax Resolution
This is an amazing opportunity to use your payroll expertise to reshape the way our clients view payroll! You’ll showcase your passion for resolving tax notice support cases while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws and identifying the root cause of cases. You will be working closely with tax agencies as well as our product team to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future.
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
Our mission is to create a world where work empowers a better life.
The Tax Resolution team is within the Customer Operations function and is at the core of providing services that give our customers peace-of-mind. Customer Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for customers accurately and on time, every time, in a proactive and scalable manner. It’s a small, tight, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.
Here’s what you’ll do day-to-day:
- Research and resolve complex cases and payroll tax notices
- Work cross-functionally with our Care Advocate and Tax Operations teams
- Interact with government agencies to represent Gusto, advocate for our customers, and resolve complex tax cases
- Provide exceptional service to our customers
- Articulate future compliance requirements to our product team
Here’s what we're looking for:
- 1 - 2+ years in customer-service role, either in professional environment or in retail/service industry
- 1 - 2+ years payroll experience of any kind - notice resolution experience is a bonus!
- Cross-functional experience- flexibility to work collaboratively with cross-functional teams
- Excellent team player- a consummate teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working collectively to hit inbox zero
- Excellent communication skills, both written and verbal. Can communicate complex topics in a simple, digestible way
- Extremely organized and able to improve processes
- Prides themselves in providing an exceptional customer experience during pivotal moments in our Gustomers' journey
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.