Responsible for optimizing the Process, Tools, Enablement, Execution, Data, and Planning across the GTM engine, specifically driving alignment and efficiency from Marketing to Sales to Customer Success across the different stages of the customer lifecycle.

Responsibilities include, but are not limited to:

• Process:
  • Transform operating cadence into operating rhythm
  • Develop, maintain, and optimize improved processes around inbound leads, SDR/AE follow up, sales cycle, and full-funnel nurture, etc.
  • Drive accountability across GTM team including Closed Lost, Stage Advancement criteria, and opportunity management
  • Help to create strategy, planning, and insights around key initiatives including annual planning
• Tools:
  • Member of the business systems team who is responsible for designing the process in which data flows throughout the tech stack as well as how different tools speak to one another
  • Support the data integrity and process for Hubspot, DiscoverOrg, Sales Navigator, Drift, Bizible, LeanData, On24, Cvent, and ZoomInfo, & Outreach
  • Drive greater data integrity in SFDC
  • Support the process for Leads, Prospects & Contacts
  • Own the process for Accounts, Reports, and Dashboards in SFDC
  • Evaluate and vet additional tools for the tech stack to ensure continuous improvement
• Enablement:
  • Measure and determine areas for monthly enablement
  • Track monthly initiatives to determine the success of enablement
• Execution:
  • Measure and improve operating cadence to determine where and how we improve
  • Support a more streamlined handoff between Marketing and SDRs, SDRs and Sales, Sales and CS, and CS and Sales (upsell)
• Data:
  • Develop a cohort lead to closed won to expansion (inclusive of nurture) reporting to identify gaps and opportunities
  • Improve metrics around SDR, AE, and CSM performance
  • Help to provide greater rigor and insight into delivering a weekly quarterly forecast
  • Support Customer And Prospect Database (CAPdb) scoring model
• Planning:
  • Support revenue leadership in territory planning and reporting
  • Assist in Board reporting, annual/quarter revenue planning, and project forecasting for key initiatives

Desired Skills/Experience:

• Extensive experience with Salesforce.com including reporting across multiple objects, and sales productivity platforms (SFDC certifications a plus)
• Advanced knowledge of Excel
• Strong business acumen and project management skills, with a bias for data-informed decision-making
• Experience successfully working cross-functionally with Finance, Marketing, Sales, Customer Success and Product to ensure the sales organization is supported
• Passion for helping your team develop, learn, and succeed
• High EQ, interpersonal skills, with demonstrated ability to influence and motivate
• An understanding of sales and marketing platforms, systems, and tools
• Experience working with growth scaling sales organization and have helped and implemented scalable processes
• The ability to independently lead projects including: scope, prioritize, and execute initiatives

About Convercent:

Convercent is the leading provider of ethics and compliance cloud software that helps global enterprises maximize performance by bringing ethics to the center of their business. The traditional focus on governmental regulatory compliance is inadequate as enterprise performance (and stock price) has shifted to consumers who demand higher ethical standards from companies with which they do business.
Companies use Convercent’s Ethics Cloud to hear the voice of their employees, understand organizational behavior, and make informed decisions to protect their culture. The Convercent Ethics Cloud applications include: Helpline and Case Manager, Learning Manager, Policy Manager, Disclosure Manager and Convercent Insights.
Convercent has more than 550 customers worldwide, including: Microsoft, Tesla, The Four Seasons, Capgemini and Under Armor. The company’s rapid success is fueled by product innovation and a unique culture. Convercent’s core values are: open and honest communication, focus, positive, uncomfortable, curious and design. Convercent is backed by venture capital funding from Sapphire Ventures, Tola Capital and Azure.

Convercent is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.