Revenue Accounting and Operations Manager

| Greater Denver Area
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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

If you’re ready to join a dynamic engineering team that allows you to leverage your current skills, challenges you to develop new ones, and offers you the agility to grow your career, we invite you to apply.

Job Description The Role:

The Billing and Collection Accountant is responsible for timely and accurate customer billing and collections. Critical components of this job include sales contract (quote) review for billing implications and verifying correct charges to customers. A strong foundation and experience in working with billing and contracts and/or data analysis is essential. In addition, this position will require impeccable attention to detail and the ability to deliver results under deadlines. You will partner cross-functionally with Customer Success, Sales and Rev Ops teams to develop and maintain best-in-class processes and controls to support the seamless execution of our billing and collection activities. Fivetran has a high volume of billing transactions, so technical ability is important as we connect the dots systematically between the CRM (Salesforce), billing systems (Salesforce/Netsuite), ERP, payment processors and our platform.

As the Billing & Collections Accountant, you will:
  • Execute timely and accurate usage-based billing, refunds, credits and payment application.
  • Identify, track and execute non-standard, complex billing, as needed.
  • Develop and maintain best-in-class cross-functional billing and collection processes and controls.
  • Assist in the implementation and management of billing and collections systems.
  • Monitor and proactively manage customer collections to ensure payments are received on-time and in-full.
  • Take the required actions to resolve past due accounts in collaboration with internal teams, including Customer Success, Sales and Revenue Operations.
  • Provide regular status updates to the Controller and complete frequent customer account analysis and reconciliations.
  • Ensure accurate coding of all transactions and assist with month end revenue, deferred revenue and accounting receivable tasks, including financial reporting.
  • Participate in ad hoc projects, as needed.
What you bring to the table: 
  • You have at least 3 years of relevant operational experience (order-to-cash cycle/order management/billings/collections) and can demonstrate advanced Excel and system skills. 
  • You are meticulous and well-organized. You strive for precision and thrive in an environment of changing processes, working with multiple data sources, and driving multiple tasks to completion. This role is all about the details paired with thoughtful execution.
  • You are passionate about process, continuous improvement, and leveraging technology.
  • You have strong verbal and written communication skills. Your approach is clear, thoughtful and service-oriented.
  • You are a self-starter with a strong sense of ownership over your work and that of the team.
  • You approach new learning experiences with confidence and curiosity.
  • You value working together and how you can contribute to the goals and success of the team and company. You have the capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment.
  • Required experience: Netsuite, Salesforce, Avalara, Stripe, SaaS industry.
  • Preferred experience: Usage/consumption based customer billing, AWS and GCP marketplaces, US GAAP accounting/(pursuing) CPA.
Benefits 
  • 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
  • Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
  • Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
  • 401k match program
  • Eligible donation match program
  • Monthly cell phone stipend
  • Work-from-home equipment reimbursement for your home office setup!
  • Professional development and training opportunities
  • Company virtual happy hours and fun team building activities
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter benefits to help with transit and parking costs

We’re honored to be valued at over $1 billion, but more importantly, we’re proud of our core values of Integrity, Initiative, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

Location

We are in a beautiful, newly renovated, inspirational, industrial space anchored along the banks of the winding Platte River: steamontheplatte.com

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every year
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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