Renewal and Billing Specialist
Company Description
Vendavo powers the shift to digital business for the world’s most demanding B2B companies, unlocking value, growing margin and accelerating revenue with our SaaS products. With an annual margin improvement totaling more than $2.5 billion across companies in chemicals, distribution, high-tech, and manufacturing. Vendavo is headquartered in Denver, CO and has offices around the globe.
Sell more. Profitably.
Job Description
Contract Renewals:
- Overall process owner of renewals and new logos (PO attainment, invoicing and start collections cycle)
- Master Billing Schedule of Recurring Revenue – maintain a schedule with the highest level of accuracy and assist in transitioning the schedule to be maintained and managed in NetSuite
- Update the schedule on a daily basis for closed customer contracts and lost customers
- Coordinate renewal activities with Customer Experience and Sales Teams
- Review contracts for non-standard terms and report them to the Controller and facilitate, as required, to resolution
- Manage and facilitate customer communications at the 120-, 90- and 60-day points
- Prepare cash forecast
- Participate in the regular Renewal Team meetings
- Calculate CPI and other annual increases and communicate said increases to the appropriate team members and schedules in NetSuite or Excel
- Assist as required with Salesforce updates and reporting
- Reconcile ARR Billings Schedule Vs. ARR Ratable Revenue
- Publish Accounting Churn report – Notice to Teams
Billing:
- Create customer invoices in NetSuite for SaaS, software licenses, renewals, maintenance, services (fixed fee and time and materials), and recurring services as required (primary responsibility will be renewals and new logos)
- Obtain purchase orders or facilitate getting assistance in securing
Qualifications
- Bachelor’s in accounting or Finance
- 2-3 years relevant work experience
- NetSuite experience required
- Word, Outlook, and Excel experience (including VLOOKUP’s and Pivot Tables, nice to have)
- Strong attention to detail and commitment to customer service
- Excellent verbal and written communication skills
- Ability to adapt to change and learn new technology as we improve processes and grow
- Enthusiastic and energetic individual with strong work ethic
- Team oriented with willingness to work effectively with others to resolve issues
- Bonus points for Salesforce
Additional Information
- Competitive base salary + bonus
- Comprehensive health benefits including medical and dental
- Unlimited paid time off
- Flexible working hours
All your information will be kept confidential according to EEO guidelines.