Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

Payroll Tax Resolution

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This is an amazing opportunity to use your payroll expertise to reshape the way our clients view payroll! You’ll showcase your passion for resolving tax notice support cases while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws and identifying the root cause of cases.  You will be working closely with tax agencies as well as our product team to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future. 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life.


The Tax Resolution team is within the Customer Operations function and is at the core of providing services that give our customers peace-of-mind. Customer Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for customers accurately and on time, every time, in a proactive and scalable manner. It’s a small, tight, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.


Here’s what you’ll do day-to-day:

  • Research and resolve complex cases and payroll tax notices
  • Work cross-functionally with our Care Advocate and Tax Operations teams
  • Interact with government agencies to represent Gusto, advocate for our customers, and resolve complex tax cases
  • Provide exceptional service to our customers
  • Articulate future compliance requirements to our product team

Here’s what we're looking for:

  • 1 - 2+ years in customer-service role, either in professional environment or in retail/service industry
  • 1 - 2+ years payroll experience of any kind - notice resolution experience is a bonus! 
  • Cross-functional experience- flexibility to work collaboratively with cross-functional teams
  • Excellent team player- a consummate teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working collectively to hit inbox zero
  • Excellent communication skills, both written and verbal. Can communicate complex topics in a simple, digestible way
  • Extremely organized and able to improve processes
  • Prides themselves in providing an exceptional customer experience during pivotal moments in our Gustomers' journey


Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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