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Manager, Billing Experts

| Greater Boulder Area

Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The Billing Manager role is a mission critical role that directly impacts customer satisfaction by providing an effortless experience to both internal stakeholders and external customers. The role will manage a team responsible for both customer and internal service orders and is accountable for ensuring data integrity for each invoice. The right candidate will possess advanced analytical and decision-making skills. The Manager will oversee the Billing Experts team, and is responsible for recruiting, training, and mentoring those individuals. The Manager must be able to work across teams and develop her/his employees with the focus on driving an Effortless customer experience through solid order management and precise invoicing. The role not only manages Zayo’s billing processes but also gets exposure to and the ability to work with other departments such as service delivery, customer service, product, and finance. The role will be a valuable asset to the Zayo team as the go-to person for driving Billing processes and implementing transformational improvements, and has significant opportunities for growth and development within the company.

Responsibilities

Core duties and responsibilities include the following, other duties may be assigned:

  • Ownership of analyzing and reviewing complex service orders prior to invoicing to ensure data integrity and adherence to operational finance principles
  • Manage monthly audits, data integrity initiatives, and start to finish monthly invoice review, process and deadlines
  • Drive efficiencies & improvements within the Billing Experts team by utilizing Salesforce.com & data analysis tools
  • Oversee & manage a team of Billing Experts through department-related and ancillary projects
  • Thorough understanding of policies, procedures, and practices surrounding orders and invoicing and be an Expert resource for each while mentoring and training Billing Experts
  • Own the accuracy of invoices to both internal and external customers
  • Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo

Qualifications

  • Bachelor’s degree with major course work in Accounting, Finance or Business
  • 3-5 years’ Billing Support experience with exposure to multiple currencies preferred
  • Experience managing a team required
  • Advanced financial & analytical skills: ability to define problems, collect data, establish facts and draw valid conclusions
  • Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office and GSuite Applications
  • Proven ability to lead a team and take ownership over the data sent to customers
  • Knowledge of Salesforce.com and/or telecommunications billing systems and processes a plus
  • Ability to adapt to change quickly, as well as manage a high-volume workload efficiently and effectively
  • Excellent communication, interpersonal, organizational and time management skills
  • Ability to work extended hours (some evenings and weekends, when necessary) and achieve results in a deadline driven environment
  • Extreme attention to detail and a passion for data
  • High energy self-motivator with a strong work ethic and ability to multi-task
  • Strong sense of teamwork and mentoring highly desired, with a drive for learning and growth

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Group Perks + Benefits

Zayo Group Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Open door policy
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
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