Global Revenue Operations Director at OTA Insight

| Greater Denver Area | Remote
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Job description

OTA Insight is a Revenue Management Intelligence Provider for the hospitality business (our clients are individual hotels and major chains like Hilton, Accor, … ). OTA Insight is an online dashboard solution (SaaS) providing rate intelligence for the hotels to increase their revenue by optimizing their pricing. We combine cutting edge technology and data analytics to provide smarter business intelligence to maximize occupancy and revenue.

 

Today OTA Insight is present in more than 185 countries around the world and has more than 55,000 partners. When you start here, you’ll find yourself in an environment that's exciting, motivating, challenging, and fun.

We are expanding internationally and are looking for a full-time Global Revenue Operations Director. This individual will be based out of our office in downtown Denver, Colorado (remote locations will be considered but Denver is strongly preferred).

 

Responsibilities:
 

  • As the Global Revenue Operations Director, you are primarily responsible for using data and process improvement to accelerate revenue growth at OTA Insight

  • The Revenue Operations Director will be responsible for building and managing a Revenue Operations Organization that supports our Sales, Account Management, Services and Marketing teams.

  • We expect you to develop a best-in-class organization and team, made up of Sales and Marketing Operations, Partners, Channels, Sales Enablement and the GTM strategy functions.

  • Develop, maintain and drive a strategic roadmap of projects and initiatives that make our new selling, cross sell and upsell motions more efficient, and effective

  • Work closely with the Regional Sales Directors and Sales Managers to improve day-to-day sales processes, including territory management, customer management, and opportunity management

  • Develop executive KPIs to align strategic company objectives to board level reporting

  • Evolve weekly forecasting methodology to provide stronger insights into performance improvement strategies for Sales Directors and Sales Managers

  • Execute change management strategies to ensure minimal disruption to selling when a new initiative or process is rolled out

  • Work with Sales and Marketing Operations to ensure alignment of our Marketing and Sales funnel to deliver shorter sales cycles and higher win rates

  • Develop effective and evolving compensation commission plan that motivate sales reps and align to company priorities

  • Ensure alignment of process, rep readiness, go-to-market priorities and effectivity measurements

  • You will be a culture carrier. You understand and promote the values that have made OTA Insight a long term success

  • Be a motivator, and ensure that your team and stakeholders have a clear understanding of our vision, mission, and values.

  • Focus on employee development initiatives for your team that promote individual success and long term retention

  • Be a servant leader who has strong empathy for all marketing, sales and account management quota carrying roles

  • Develop a succession plan over time to ensure organizational scale

Requirements

Requirements:

  • At least 4 - 8 years of revenue operations experience, including experience managing multiple support functions

  • Willingness to own and execute tasks and deliverables as well as manage others

  • Leadership skills that motivate your team to go the extra mile for you

  • Strong presentation skills using the Google suite

  • Excellent analytical, problem-solving and troubleshooting skills

  • Strong overall business and people skills, including planning, presentation skills, sales skills

  • Excellent communication skills, including the ability to teach, coach, mentor and motivate

  • An understanding of the hospitality industry is a strong plus

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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • YeswareEmail
    • MarketoLead Gen
    • RapportiveLead Gen
    • HubspotLead Gen
    • SalesLoftLead Gen
    • High Velocity SalesLead Gen

Location

Our Denver office is in the trendy area of Lower Highlands (LoHi). This part of the city is lively with bars, restaurants, and coffee shops abound. We are located in a WeWork building, making use of shared common areas with other companies and a large dedicated office specifically for OTA Insight.

An Insider's view of OTA Insight

How would you describe the company’s work-life balance?

Our employees do their best work when they maintain an all-around balanced lifestyle, and our culture and policies reflect this fact. We offer Unlimited PTO and encourage everyone to actively use this benefit. Working extra hours is neither necessary nor encouraged, and our flexible work environment allows our people to mesh life with work!

Alec

Talent Acquisition Specialist

What's the biggest problem your team is solving?

Because of COVID, the data that hotels used in the past is no longer relevant, and consumer behaviors they could previously rely on are gone. OTA Insight is tackling this problem by providing high-quality, immediate data on market trends and traveler patterns. Crucially, we also make this information quick and easy to find, interpret, and share.

Sheryl

Business Development Manager

How does the company support your career growth?

From the moment I joined OTA Insight, my manager was already tailoring my development to reflect my career goals through proactive training, supportive conversations, and reasonable yet challenging goal-setting. I was promoted after only 7 months with the company, and I have observed similar growth in other members across the organization!

Deanna

Senior Credit Collector

How do you empower your team to be more creative?

We are driven by the passion and effort of our people. Our organization is flat to ensure interaction and problem solving across the teams and company. The responsibility of leaders is to foster a culture of curiosity, creativity and accountability. When our team members are supported, they are at their best. We aim to provide that support, always.

Dave

Chief Revenue Officer

What are some social events your company does?

While our company is virtually-oriented, we love to celebrate our international nature and give opportunities for our people to develop connections across the company. This is exemplified by our yearly team meetings in which the entire company comes together in a common location (ex. Portugal, Belgium) for collaboration and festivities alike!

Caleb

Head of Demand Generation

What are OTA Insight Perks + Benefits

OTA Insight Benefits Overview

Work-Life Balance: Our team here strongly values work-life balance as we understand that people do their best work when they have a balanced and fulfilling life outside of the workplace. We support this by providing Unlimited PTO with a general company philosophy of "as long as the work gets done, take as much time as you need". This also extends into work schedules as we allow our people to largely determine their own schedules, so there is plenty of flexibility to manage life responsibilities outside of work. We want to allow our people to own their work and their time as much as possible.

Strong Health Insurance Options: we offer 5 different health insurance plans that are covered 90+ percent by the company. Additionally, we offer vision and dental plans at reduced cost to the employee. When people feel safe and secure with their health and finances, they are more free to live a fulfilling life at work and at home. On top of this, we offer Health Savings Account, Flexible Spending Account, and Dependent Care FSA!

401k Contributions: we offer a 401k Match plan that can be applied to either a Traditional 401k account or Roth 401k account. Our match is 100% up to 4% of employee contributions, helping our people to prepare for their futures.

Maternity, Paternity, and Short-Term Disability Leave: the company covers the full base salary of the employee for up to 6 weeks of maternity leave and 10 days of paternity leave, allowing both mothers and fathers to enjoy getting to know and taking care of their new children. The company also covers 100% of short-term disability insurance so that when the unexpected happens, our employees feel secure.

Other: we also offer tax commuter benefits, wellness memberships (such as ClassPass), and employee assistance programs. We offer a $500 work from home reimbursement for any WFH expenses as well!

Perks: each year, our entire company meets up in a singular location for a team meeting (previous locations including Belgium and Portugal). This serves as an opportunity to bond as a team, get to know your coworkers and leaders, and celebrate what we were able to accomplish as a company in the previous year. This meeting consists of both activities and festivities alike. We also have company-wide events, an example of which being our Wellbeing Month; Wellbeing Month consists of a series of group activities (such as group yoga, cocktail sessions, etc.) and culminated in Detox Day, a day in which the entire company took the day off from work to relax, recover, and enjoy time with friends, family, and oneself.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
OTA Insight has a global 'care bear' committee and their quest is to come up with fun events for the offices or (virtual) initiatives for the entire team.
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We offer 100% employer covered Short-Term Disability coverage.
Dental Benefits
We offer discounted dental coverage for our employees at a cost to the employee of around $40 per month.
Vision Benefits
We offer discounted vision coverage at a cost to the employee of around $10 per month.
Health Insurance Benefits
We offer 5 different health insurance plans from United Healthcare. OTA Insight covers 90+% of these plans and covers our base plan in its entirety.
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer options for both a Traditional 401k and a Roth 401k that are managed through Guideline. We have a 75% match up to 4%.
401(K) Matching
We offer options for both a Traditional 401k and a Roth 401k that are managed through Guideline. We have a 75% match up to 4%.
Performance Bonus
We offer performance bonuses and raises to many of our employees that are specific to each individual role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
OTA Insight strongly values work-life balance, and a major component of this is flexibility, Our employees largely determine their own schedules so they can align their work with their lives
Remote Work Program
While OTA Insight has offices in Denver and Dallas for the US, we offer flexibility in this regard. Many of our people are fully remote, some are hybrid, while some prefer the office full-time.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We offer Unlimited PTO to all of our US employees. For us, work serves as a way to support life- not the other way around. We encourage our people to actively use this as long as the work gets done!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

At OTA Insight, and we pride ourselves on being a fun and professional place to come to work every day. Our company wide commitment to hiring and taking care of the #bestteamever shows itself in the upbeat, communicative and trusting work environment that everyone at OTA Insight enjoys and adds value to every day. Whether it's bringing the entire company together to Ghent or even Lisbon and Barcelona for our annual global team gathering, an office challenge to see who gets the 10,000th cup of coffee from the machine, or a spontaneous catch-up to discuss the team's latest breakthrough, we're always doing things together, doing them enthusiastically, and doing them for each other. This is our ethos and our culture.

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