DISH
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the technology revolution?
Englewood, CO

eCommerce Manager - Revenue Upsell (Greater Denver Area, CO)

| Greater Denver Area
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Department Summary
Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market. And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households.
Sling TV is the #1 Live TV Streaming Service Sling TV is a next-generation service that meets the entertainment needs of today's contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are Sling.
Job Duties and Responsibilities
This position will lead eCommerce Revenue Upsell efforts within Sling TV, including working with a cross-functional team to drive onsite retention. You will be a key member of the Sling eCommerce team and will be responsible for educating customers of our add-on products and driving sell-in and conversion of those products. To achieve your goals, you will develop strategies to rapidly execute, iterate and optimize the onsite funnel and marketing tactics in a dynamic competitive environment.
In this role, you will work directly with various departments across Sling and DISH to develop an upsell strategy on sling.com and in app and optimize the onsite experience via test and learn. These teams include but are not limited to Sling Product leaders and marketing partners, Marketing Analytics, our internal creative agency, and the Digital Center of Excellence. As an active member of the Marketing team, you will be a model for executional excellence, a creative problem-solver and a thought leader who sets the tone of high performance within the organization.
Primary Responsibilities fall into the following categories:
  • Own product upsell conversation and sales on com and in app
  • Represent marketing on a cross-functional team responsible for the end-to-end digital experience
  • Work with marketing and media teams to ensure optimal destinations for media, making recommendations on how to improve the experience
  • Speak with customers to identify pain points and come up with creative solutions
  • Educate the marketing department on the "how" and "why" of the Sling.com to inform marketing tactics
  • Schedule testing and launch strategies for each new iteration of the product
  • Own the planning and management of retention content on Sling.com
  • Monitor daily conversion rate and product sales targets closely, and strategize how to meet them through planning, testing and optimization of site content
  • Partner closely with our creative team to request, ideate, and give feedback on creative assets needed to support site goals
  • Understand where and how traffic is being driven to our site and how to deliver a seamless, conversion-driven experience on site
  • Analyze and report on site metrics, using insights to identify opportunities and chase them down

Skills, Experience and Requirements
  • Bachelor ' s degree from a 4-year university or equivalent combination of education and experience
  • 5+ years experience in eCommerce; merchandising for a high traffic site preferred
  • Adept at handling multiple competing priorities and duties in a fast-paced, results driven, changing environment, with minimal daily oversight
  • Exceptional verbal and written communication skills; proven ability to communicate effectively and influence all levels of staff
  • Working knowledge and usage of Adobe analytics (or Google Analytics); expertise in analytics preferred
  • Experience managing large teams of diverse professionals
  • Strong customer and employee orientation
  • Ability to travel 20% of time

Salary Range
Compensation: $87,500.00/Year - $143,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
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Where we are

9601 S Meridian Boulevard, Englewood, CO 80112

Technology we use

  • Engineering
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What are DISH Perks + Benefits

DISH Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.
Friends outside of work
Eat lunch together
Intracompany committees
The DISH COLLECTIVE sponsors events for our employees to come together, share common interests, and make important connections, both in and out of work.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.
Diversity Employee Resource Groups
DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.
Hiring Practices that Promote Diversity
Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.
401(K) Matching
DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Game Room
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

An Insider's view of DISH

What are some social events your company does?

At our DISH Grand Central location, we strive to uphold a strong culture! We have a Bureau of Serious fun that consists of a group of people who plan and host potlucks, trivia challenges, and a variety of monthly events. We even started a walking club that takes place on Friday afternoon during the lunch hour!

Ali

Experience Manager, DISH Grand Central

What projects are you most excited about?

One exciting new project we are working on is the blockchain initiative that we are building. We are moving way beyond just cryptocurrency. The blockchain capabilities we are building will create entirely new business models and services that enable fast, on-the-fly, secure, and verifiable access to our spectrum.

William

Senior IT Manager

How does the company support your career growth?

Throughout my 15 years at DISH, my career within Human Resources has grown incredibly (with a number of promotions throughout my tenure). DISH has given me the opportunity to choose the direction of my career, allowed me to participate in several leadership development courses within the company and challenged me to excel in each transition.

Sonya

HR Manager, Leadership & Organizational Development

How do you empower your team to be more creative?

We promote an empowered team product structure, meaning we don't give our team a product to build. We give them a problem to solve. How they choose to solve that problem is derived from discovery, talking to customers, and understanding how to build a solution that will work for the customer. It's not about pushing out feature after feature.

Seth

SVP, Sling Product and Operations

What is your vision for the company?

At DISH, we are building something that has never been built before, to be part of history and change the way humans and things connect. I wanted to lead teams that push themselves and each other to be better every day. DISH is going to change communications, not just for subscribers but for businesses across the nation.

Mac

VP, Head of Network Engineering

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