Director, Revenue Operations

| Greater Denver Area
Why Red Canary
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security vendors. We are passionate. We have big goals. And we are looking for the best people to join us.
How you will contribute
We are looking for a strategically minded and operationally focused Revenue Operations leader who will innovate and improve upon key business processes and support the evolution of our operations teams to accelerate growth. In this role you will provide leadership in all matters pertaining to sales and customer success territory planning, sales compensation and incentives, including plan design, launch and execution, as well as how our teams user and interact with our tool stack. Through your persistence, determination, and creativity, you will help accomplish Red Canary’s mission to make security better for businesses of all sizes.
The Director, Revenue Operations reports to the VP, Revenue Operations, and will work with other leaders in RevOps such as the Director, Revenue Enablement and our Analytics, Growth Strategy team. You have a support-my-team-first mindset and are ready to harness your revenue operations experience within a high-growth, fast paced technology company. We can’t wait to learn from you.
 We are working remotely currently, but we prefer candidates who can be in the Denver office 1-2 times per week in the long term. 

What You'll Do

  • Lead, support and elevate a team of revenue operations managers focused in supporting sales, customer success and marketing processes and best practices
  • Provide strategic guidance and planning support for our sales and customer success team through insights provided from our growth strategy analyst
  • Support GTM strategy through strong relationships with with Product, Marketing, and Finance
  • Work with Sales Leadership and Finance to review all incentive compensation plans for reasonableness of quota setting, of target incentives and commission rates for as well as compliance with our policies
  • Deliver and administer comp plans with sales and customer success team members
  • Guide growth acceleration through geographic and segment expansion with expert territory planning
  • Assist in the development of annual and quarterly forecasts; create sales leadership facing forecasts, pipeline analysis and trending
  • Extensive first-hand experience with progressive sales automation systems and demonstrable ability to improve sales productivity

Experience and Aptitude

  • 5+ years in Revenue Operations, or as a leader in Sales, Marketing or Customer Success Operations
  • Experience building, evolving and guiding user processes
  • 2+ years experience with commission plan strategy, optimization and successful implementation for both sales and customer success teams
  • Previous ownership of overarching revenue operations strategy for SaaS or cyber security company preferred
  • Extensive knowledge of revenue operations tool stack, including Salesforce, CPQ, Marketo, ChurnZero/Gainsight, etc. preferred
  • Past experience selling/supporting B2B solutions and/or managing B2B sales teams preferred
  • Data analytics background, setting, establishing and maintaining operations team KPIs a plus
  • Expert in geographic territory expansion planning for sales and customer success a plus

Targeted base salary range: $125,000- $150,000 depending on experience + bonus eligibility and equity.
Benefits at Red Canary
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. 
For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of Downtown Denver one block from Union Station. We provide an RTD pass and you have access to 100's of restaurants and events.

An Insider's view of Red Canary

What's something quirky about your company?

There’s a thing we do at Red Canary called BEASTMODE. On a quarterly basis, everyone comes to Denver and we spend three intense days together.The reason it’s called BEASTMODE is that in the very early days of the company, we’d spend endless hours in a single room, fueled by ample amounts of caffeine, building a company of which we could be proud.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Providing such an exceptional level of support and care that our customers renew and expand their commitment to partnering with us. I hope that the Red Canary level of post-sale support becomes the model our competitors and partners are chasing.

Stacie

VP, Customer Care

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare and dental coverage including fully paid premiums
Flexible PTO
401k and flex-spending accounts
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend of $1000

Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Vacation & Time Off Benefits
Generous PTO
Red Canary offers Flexible Time Off for vacation time as well as sick time and other leave benefits.
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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