Director, AR & Billing at Four Winds Interactive

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As one of the leaders on our Accounting Team at Four Winds Interactive, the Director of AR & Collections, you will be responsible to lead a team of collection specialists to ensure targeted collection goals and objectives are met. This position requires someone who is collaborative, detail oriented, and innovative. To be successful in this role, it will require someone who has a go-getter personality with proven track records on driving results and have a passion to grow and develop his/her team. He or she is also creative and a self-starter who looks across the entire enterprise for opportunities to optimize the AR function.

 

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

 

Responsibilities

  • Oversee all facets of the daily operations of the collections team (including the international team) to drive quality and efficiency.
  • Manage collections activities by identifying, resolving, and mitigating payment delinquencies in a timely manner.
  • Seek business support, as needed, to resolve customer issues in a prompt manner.
  • Establish and document policies, procedures, and best practices for the team.
  • Define and measure critical metrics and KPI’s (i.e., DSO) that accurately reflect operational and financial performance of the team.
  • Monitor and review outstanding Accounts Receivable balance.
  • Provide regular and ad hoc reports and updates on collection risk and A/R aging.
  • Ensure there is always a sufficient information flow among the appropriate stakeholders.
  • Assess risk and provide support for Allowance for Doubtful Accounts booking and Write-Off entries.
  • Support the monthly and quarterly financial close by providing timely and accurate reporting and audit support.
  • Ensure existing systems are operating effectively, and any new systems are designed to optimize resources and automate manual processes.
  • Partner with cross-functional teams (i.e., Legal, Sales, Customer Success, and Renewal teams) to support and improve the collections process.
  • Partner with business leadership and maintain a collaborative working relationship to achieve accounts receivable collections goals and minimize overdue balances and bad debt losses.
  • Be the AR Lead for M&A systems integration (i.e., Lead-to-Cash process, best practices, etc.).
  • Lead and/or assist with ad-hoc projects as assigned.
  • Coach, develop, and mentor team members.
  • Promote staff development, including leading and mentoring staff regarding Collections best practices, customer service, organizational skills and leadership development.
  • Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate.

Qualifications

  • 7+ years of experience in collections/accounts receivable with 5+ years of leading/managing employees
  • SaaS experience
  • Strong competency with Excel
  • Exceptional written and oral communication skill
  • Experience with NetSuite is a plus
  • Demonstrated ability in identifying and mitigating operational risk
  • Ability to think strategically and implement ideas/initiatives tactically
  • Strong analytical skills, comfortable with drawing metric-based conclusions
  • Ability to earn trust, manage effectively and contribute to a culture of inclusion
  • Thrives in highly fast-paced and dynamic work environment

All applicants must be authorized to work in the United States.

About Four Winds Interactive

With 6,000+ clients and over 500,000 screens deployed, FWI’s software platform is driving Visual Communications to millions of people every day, all over the world. We are a values-driven organization that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

 

We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:

 

  • Bring your best self
  • See it
  • Own it
  • Crush it
  • Be Gracious

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ObjectiveCLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • XamarinFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ExcelAnalytics
    • AlteryxAnalytics
    • TableauAnalytics
    • SalesforceAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Our office is in the trendy Golden Triangle area, steps away from museums, galleries, restaurants, cafes, bars, and public transportation.

An Insider's view of Four Winds Interactive

What's something quirky about your company?

It took me a while to adjust to the fitness culture at FWI. I would show up to a meeting and the person sitting across from me might have just come back from yoga or CrossFit dressed in their workout gear. Once I got used to seeing executives in sandals and sweats every once in a while, I’ve come to love how invested FWI is with employee wellness.

Steve

Senior Director, Technical Operations

What projects are you most excited about?

I'm excited about FWI’s exemplary commitment to its people. It’s evident there are many diversity and inclusion efforts, not only led by our Diversity, Equity, and Inclusion Council but also from motivated individual contributors. This creates an environment where we can stay true to our core values and bring our best selves every day!

Maithy

Talent Acquisition Partner

How has your career grown since starting at the company?

I started at FWI in Tech Support. After a year of learning as much as I could about FWI’s Content Manager applications, I applied for the Technical Engineer position with FWI’s Tiger Team. I will continue to grow my career as FWI continues building the latest and greatest tech and software in the digital signage industry.

Will

Technical Engineer

What unique initiatives do you have that encourage innovation?

Working remotely during the pandemic, we realized we loved the flexibility but also missed one another. We started a cross-collaborative team to emerge our way of working, with a vision to connecting the positives from both. With design thinking, we found diverse and inclusive solutions that reinvented our office and evolved our work culture.

Kelly

Chief Design Officer

How does the company support your career growth?

As a manager on the People Operations team, I find there are an abundance of opportunities to get involved with supporting personal and professional growth. As a first-time manager, I get to participate in an interactive Manager Bootcamp. FWI also hosts a monthly manager round table, which gives everyone the opportunity to communicate and connect.

Catherine

Director of Talent Acquisition

What are Four Winds Interactive Perks + Benefits

Four Winds Interactive Benefits Overview

You will be challenged in our dynamic environment, supported in your endeavors, recognized for your contributions, and have fun along the way!
We’re building the future of the workplace, enabling frictionless employee experiences, more integrated office spaces, and empowering businesses to better connect with their employees. And we want you to join us.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our zeal for inclusion fuels our best work. Listen - We commit to hear our colleagues, listen to different points of view and challenge our biases in these moments.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We are committed to the idea that DE&I work is a journey. A journey that will prove to have no end, no destination, but a continued focus on becoming better, learning more and implementing more change
Hiring Practices that Promote Diversity
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our Welton location has Ping Pong, Pool Table, Foosball, Darts and Basketball.
Stocked Kitchen
Our Broadway location has fully stocked kitchens including rotating flavors of sparkling water on tap.
Some Meals Provided
Happy Hours
Parking
Pet Friendly
FWI's pet policy is dog friendly daily at our Welton office location.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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