Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

Direct responsibility for collections and cash application with oversight of a global team of accounts receivable experts and cash application specialists. Ownership of receivables process and outcomes including cash flow. Lead team in driving improved operating and financial metrics.

Responsibilities:

• Accomplishes accounts receivable and cash application team objectives by selecting, orienting, training, assigning, scheduling, coaching & counseling employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; relies on extensive experience and judgment to plan and accomplish goals; adhering to policies and procedures.

• High integrity of the accounts receivable balances for each customer. This includes mastery of customer accounts and potential issues that would prevent Zayo from receiving payment for services rendered. 

• Oversee the cash application team to ensure achievement of timely and accurate application of cash receipts and credits. 

• Implement process improvement to create operational efficiencies.

• Consistently show ability to hit and improve performance targets and financial metrics. Drive decrease in aging portfolio, focusing on decreased DSO and bad debt expense.

• Adherence to internal accounting controls.

• Deliver exceptional customer service to internal and external customers. Interact with customers in such a way that provides them with an effortless experience and preserves the relationship between the company and its customers while balancing the interests of the company to collect amounts owed.

• Develop strong relationships with directors, VP’s, and other coworkers. These relationships should allow for free communication exchange between key stakeholders.

• Attend high level AR review calls and articulate disputes, balances and concerns to executives. Present monthly AR review to executives to read out on performance metrics and account status, recommend default status and write-offs.

• Periodic review and reporting of all accounts receivable. Will include a summary status of each high risk customer account.

• Ability to give recommendations and proven track record of accepted recommendations.

• Ability to develop leadership within group to ensure future leadership exists within team and provide coaching.

• Positive leadership within own team and within accounting/finance leadership team. Includes actively participating in leadership development and strategic initiatives with the group.

• Demonstrate accountability and business owner mentality in leading the team.

• Positive and proactive approach and effort in performing assigned tasks.

• Effective performance of all other duties, as assigned.

Qualifications

• 10+ years in Accounts Receivable- Collections and Cash Applications;

• Proven experience managing highly productive teams and strong leadership skills, including coaching, team-building, and conflict resolution.

• Proficient with Oracle, Salesforce, Google Suite and Excel

• Effective oral, written and interpersonal communications skills.

• Extensive business acumen.

• Self-motivated individual with demonstrated experience and continuous desire in improving and streamlining processes.

• Exceptional leadership and management skills. Must have the ability to develop, motivate and mentor staff and organize department workload.

• Strong organization, prioritization, project management analytical and problem solving skills.

• Must be able to effectively build relationships with other departments and all levels of leadership

• Proficient in interpreting business and technical requirements and making decisions that are optimal

• Exhibits a sense of urgency towards attaining department goals and meeting deadlines

Rewards

• Competitive compensation
• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
• Fitness membership discounts
• Generous paid time off policy including paid parental leave