Director, Accounts Receivable & Cash Applications at Zayo

| Greater Boulder Area
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Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

Direct responsibility for collections and cash application with oversight of a global team of accounts receivable experts and cash application specialists. Ownership of receivables process and outcomes including cash flow. Lead team in driving improved operating and financial metrics.


  • Accomplishes accounts receivable and cash application team objectives by selecting, orienting, training, assigning, scheduling, coaching & counseling employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; relies on extensive experience and judgment to plan and accomplish goals; adhering to policies and procedures.

  • High integrity of the accounts receivable balances for each customer. This includes mastery of customer accounts and potential issues that would prevent Zayo from receiving payment for services rendered. 

  • Oversee the cash application team to ensure achievement of timely and accurate application of cash receipts and credits. 

  • Implement process improvement to create operational efficiencies.

  • Consistently show ability to hit and improve performance targets and financial metrics. Drive decrease in aging portfolio, focusing on decreased DSO and bad debt expense.

  • Adherence to internal accounting controls.

  • Deliver exceptional customer service to internal and external customers. Interact with customers in such a way that provides them with an effortless experience and preserves the relationship between the company and its customers while balancing the interests of the company to collect amounts owed.

  • Develop strong relationships with directors, VP’s, and other coworkers. These relationships should allow for free communication exchange between key stakeholders.

  • Attend high level AR review calls and articulate disputes, balances and concerns to executives. Present monthly AR review to executives to read out on performance metrics and account status, recommend default status and write-offs.

  • Periodic review and reporting of all accounts receivable. Will include a summary status of each high risk customer account.

  • Ability to give recommendations and proven track record of accepted recommendations.

  • Ability to develop leadership within group to ensure future leadership exists within team and provide coaching.

  • Positive leadership within own team and within accounting/finance leadership team. Includes actively participating in leadership development and strategic initiatives with the group.

  • Demonstrate accountability and business owner mentality in leading the team.

  • Positive and proactive approach and effort in performing assigned tasks.

  • Effective performance of all other duties, as assigned.


  • 10+ years in Accounts Receivable- Collections and Cash Applications;

  • Proven experience managing highly productive teams and strong leadership skills, including coaching, team-building, and conflict resolution.

  • Proficient with Oracle, Salesforce, Google Suite and Excel

  • Effective oral, written and interpersonal communications skills.

  • Extensive business acumen.

  • Self-motivated individual with demonstrated experience and continuous desire in improving and streamlining processes.

  • Exceptional leadership and management skills. Must have the ability to develop, motivate and mentor staff and organize department workload.

  • Strong organization, prioritization, project management analytical and problem solving skills.

  • Must be able to effectively build relationships with other departments and all levels of leadership

  • Proficient in interpreting business and technical requirements and making decisions that are optimal

  • Exhibits a sense of urgency towards attaining department goals and meeting deadlines


  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM


Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning