Full Stack Supply Co. (FSSC) - the parent of Faction Skis and FW apparel - seeks an Accounts Receivable & Retail Partner Success Lead to join our team with enthusiasm. The position is based at the FSSC North American headquarters in Denver, Colorado.

The year ahead will be challenging as the COVID-19 outbreak continues to impact businesses, industries and consumers. We pride ourselves on being nimble, resilient and forward-thinking, and we’re excited to welcome a new team member who shares our optimistic outlook. The role is key, as North America represents over a third of FSSC’s global sales and presents the largest region for growth. We are building a lean, modern international business with ambitious talent and every role counts.

FSSC is best known for the Faction Skis brand and The Faction Collective films which inspire millions of fans. Today, our skis and films have won over 140 awards. We shipped over 35,000 skis last year to avid riders in 40 countries. In 2019 we also launched the award-winning FW apparel, an outerwear brand focused on those who seek performance and understated style. Across both brands, our team shares a passion for nature, for pushing boundaries and for creating beautiful products.

As a Company we also care deeply for our planet, this is reflected in our culture and we are collectively responsible to demonstrate this in our everyday working practices. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability & gender identity.

THE ROLE

Primary Task: Account Receivable, Finance & Banking
• Take ownership of Accounts Receivable in both US and Canada
• Accurately maintain financial records, primarily processing receipt, deposits, and reconciling payments; contribute to weekly status updates
• Send statements to outstanding customers and resolve issues via phone and email
• Ensure daily bank reconciliation for all our entities; correspond with the bank on queries on accounts; make bank runs regularly; ensure adequate backup of deposits kept for correct posting in the accounting system
• Maintain comments and status updates on all customer accounts to present to the Financial Controller weekly
• Work closely with our EMEA Accounts Receivable Specialist
• Support FSSC’s European finance team on ad hoc reconciliations and invoice entry into the system

Secondary Task: Retail Partner Success
• While in touch with retail partners regarding accounting, building customer relationships is key to the role
• Be one of FSSC’s key points of contact for North American retail partners and distributors. You will answer retail partners’ requests and anticipate their needs, ensuring smooth and professional communication
• Support the North American sales reps and follow up with retail partners and distributors to ensure we are maximizing sales and resolving any issues retail partners may have
• You will assist with retail account prospecting, speaking with new shop leads and entering key prospecting info into Salesforce
• From your frequent conversations with our Retail Partners, you will make suggestions on how to improve their experience and to help them sell more

Required knowledge, skills and experience:
• Two years of experience in an established finance function
• Two years of experience in start-up, high growth business or retail industry (can overlap with the above)
• Experience in the outdoor sports industry
• Razor-sharp attention to detail
• Excellent Microsoft Excel skills
• Excellent organizational and time management skills
• Excellent communication skills on the phone and via email
• Comfortable using new technologies & software with little training
• Taste in solving issues and getting things done
• A start-up mentality, things get done because you make them happen
• Hard worker, dedicated
• Able to work with minimum supervision
• Honest, discreet, trustworthy
• Candidates must be eligible to work in Denver full time without restriction

Nice-to-have’s:
• Experience in a customer service department
• Experience with Salesforce
• Experience with Odoo
• A passion for skiing or snowboarding
• To hold or be progressing towards a recognized accounting or book-keeping qualifications