Xero
Denver, CO

Customer Experience Specialist - Accounting

| Greater Denver Area
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero’s Customer Experience Team is made up of product experts, based in NZ, AU, US and UK, who work together to provide 24/7 support to Xero users. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.

As a CX Accounting specialist, you will be investigating and responding to queries sent in by customers when they encounter issues with our software, or just need a helping hand to get something done. Through written replies and outbound phone calls, we aim to give each customer prompt, customized, and easy-to-understand information about using Xero, in order to help their business thrive. No two days at Xero will be quite the same. As you build your knowledge and confidence, there will be opportunities to upskill and specialize in the support of additional areas of our software. This role requires accounting experience.

What you'll do

  • Effective resolution and prioritization of customer support requests relating to our accounting software within our targeted initial response times, quality, and productivity expectations 
  • Maintain a high quality of customer interaction and support via both email and phone to either resolve the issue or request further information/clarification regarding their query
  • Maintain a high quality of written communication in an agreed style and format
  • Collaborate with team members to provide high quality customer experience
  • Contribute to the continuous improvement of the Xero customer experience, including internal processes and the Xero application functionality
  • Problem solving for technical issues using a variety of resources and team collaboration
  • Other Accounting and Product Support related tasks

Success looks like

  • Regularly demonstrating Xero’s core values - Human, Team, Challenge, Ownership, and Beautiful
  • Timely, accurate, and helpful responses to customer support cases as per the agreed targets
  • Able to meet deliverable expectations to drive #beautiful customer experience outcomes while servicing high customer demand
  • Efficient escalation of priority issues to assist in prompt case resolution
  • Provide feedback on processes and product improvements to the CX Management Team

What you'll bring with you

  • Proven experience in accounting, understanding of accounting principles, and/or prior working with accounting software (i.e. accounting degree or business degree with significant accounting classes, experience as a user of Xero or equivalent product, experience as an accountant or bookkeeper)
  • Experience within a customer service environment is preferred
  • Experience in a small business is desirable
  • Experience working in collaborative, people-first (ie. customers, peers, and others) environments

Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $48,000 - $53,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary. This role is non-exempt and candidates must be available to start October 18th, 2021.
Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)
Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions
Employees enjoy 21 days of paid time off per year
Employees also have 10 days of wellbeing leave to care for their minds, bodies, and families
US employees enjoy 11 paid holidays per year
Xero offers an industry-leading 26 weeks of parental leave at 100% pay
Xero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance

Why Xero?

Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.

Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM
Previous
Next

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.

Rose

Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration

Raphael

Director, Customer Experience- Americas

Xero Careers In Denver
59

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Tap to close

Principal Applied Scientist

Xero
Remote
5 hours ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Software Engineer (Remote)

Xero
Remote
5 hours ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Product Researcher - Permanent Remote

Xero
Remote
1 day ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Software Engineers (Remote)

Xero
Remote
2 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Director, Research Operations

Xero
Remote
2 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Brand Marketing Manager

Xero
Remote
3 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Responsible Data & AI Specialist

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Data Platform Engineer

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior iOS Engineer

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Software Engineer - DevOps Enablement

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Software Engineers (C#, AWS) - Platform Engineering

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Principal Engineer - Platform Communications

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Android Engineer

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Architect - Data Team

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Business Analyst (Enterprise Technology)

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Engineer - DevOps (PaaS)

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Lead Data Architect

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Principal Engineer - Payroll & Practice

Xero
Remote
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Social Media Manager

Xero
Greater Denver Area
4 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Principal Engineer - Payroll Product

Xero
Remote
6 days ago
+44
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

GM Partner Consulting

Xero
Remote
6 days ago
What you’ll do ● Develop, lead, and iterate on a clear strategic plan that will underpin the establishment, delivery and optimisation of partner services operating models and capabilities globally ● Provide strong global leadership to Xero’s Partner Consulting community, bringing together teams around the world to ensure best practice and operational excellence ● Active generation and understanding of customer insights from our partner research

Development Team Lead

Xero
Remote
6 days ago
What you'll do Drive a culture of engagement and improvement, making sure the team understands how they help our customers and our business achieve great outcomes. Talk with all appropriate areas of the organisation to understand the inputs, outputs, and feedback loops in your team’s value stream. Make sure your team understands and adheres to modern engineering practice in line with organisation objectives.

Director of Architecture - Data and Analytics

Xero
Remote
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

VP Strategy - Americas

Xero
Greater Denver Area
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Design Operations Lead

Xero
Remote
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Enterprise Account Director

Xero
Greater Denver Area
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Software Engineer (Remote)

Xero
Greater Denver Area
1 week ago
You’ll help maintain the standard for engineering excellence at Xero and support your team members in building products together. You’ll demonstrate leadership on best practices, and be a role model and mentor for other team members. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices. You’ll be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

Enterprise Account Director

Xero
Remote
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Senior Product Researcher

Xero
Greater Denver Area
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Remote Software Engineering Opportunities AU

Xero
Remote
1 week ago
What could your day look like? Start your day at a time which suits your schedule Collaborate with your team on Google Meet at your daily standup Heaps of time to code uninterrupted before lunch

Lead .Net Engineer

Xero
Greater Denver Area
1 week ago
You’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster. You’ll model the standard for engineering excellence at Xero, supporting your team to grow their technical capability and improve development practices.  You’ll undertake software application development on applications in our suite of products (including new ones), contributing to new or improved experiences for our customers, internal and external.  You’ll contribute to the technical direction of the product group, helping grow our cross functional environment by identifying technical gaps, promoting capability growth, and championing & demonstrating modern principles and practices.You'll help build and manage software that solves engineering problems at scale. You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to simplify. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

Senior Software Engineer - Permanent Remote

Xero
Remote
1 week ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Enterprise Agile Coach

Xero
Remote
1 week ago
What you'll do: Contribute to and champion our CoE’s mission of facilitating the creation, adoption and continuous improvement of Xero’s global product practice as we scale. Helping to shape and drive our strategy for delivering this. Have the ability to work across the organisation to coach senior leaders to enable organisational change. Help senior leaders and their teams apply modern agile and product principles and practices in their daily work from ideation to delivery, and be an advocate for the mindsets that underpin these.

Partner Growth Manager

Xero
Greater Denver Area
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Infrastructure Engineer - Platform Engineering

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Head of Government Experience, United States and Global Policy Lead

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Customer Experience Specialist - Billing

Xero
Greater Denver Area
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Research Operations Director

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Principal Product Designer

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Channel Marketing Manager, Enterprise

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Channel Marketing Manager, West

Xero
Remote
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Customer Experience Specialist - Accounting

Xero
Greater Denver Area
2 weeks ago
As a CX Accounting specialist, you will be investigating and responding to queries sent in by customers when they encounter issues with our software, or just need a helping hand to get something done. Through written replies and outbound phone calls, we aim to give each customer prompt, customized, and easy-to-understand information about using Xero, in order to help their business thrive. No two days at Xero will be quite the same. As you build your knowledge and confidence, there will be opportunities to upskill and specialize in the support of additional areas of our software.

Quality Engineer - Grow Domain

Xero
Remote
2 weeks ago
What you'll do Contribute to multiple types of testing (including functional, integration & UX) testing over multiple layers of the system Help build up our regression suite to ensure we can release quickly and safely Ensure we are successfully across all updates and releases for all our Salesforce Marketing and Sales Cloud applications that are relevant to our path to production

Quality Engineer - Grow Domain

Xero
Remote
2 weeks ago
What you'll do Contribute to multiple types of testing (including functional, integration & UX) testing over multiple layers of the system Help build up our regression suite to ensure we can release quickly and safely Ensure we are successfully across all updates and releases for all our Salesforce Marketing and Sales Cloud applications that are relevant to our path to production

Customer Experience Team Leader

Xero
Greater Denver Area
2 weeks ago
What you’ll do Help drive performance, customer-centric culture, and an inspiring environment aligned with Xero’s Customer Experience Strategy & Business Plan Provide outstanding leadership and motivation to the team while driving accountability Provide ongoing technical guidance and support to the team, and related business areas

Team Lead (Security Education & Awareness)

Xero
Remote
2 weeks ago
What you'll do: Implement a security awareness programme to increase organisational understanding of Xero’s security policies and standards Provide material to product teams on security best practices to enable product teams to take responsibility for the security of their products Engage with Xero security teams to gather content and understand Xero’s security requirements

Software Engineers - Work on the Xero Platform!

Xero
Remote
2 weeks ago
As a Developer in Platform, you will: Use your amazing skills to break down complex problems and find simple solutions Contribute significantly to the scale and design of back-end infrastructure and code to our Xero cloud software platform hosted in AWS Use your passion for delivering beautifully designed software!

Lead Search Engineer

Xero
Remote
2 weeks ago
About the Role Design and develop beautiful software solutions as part of our cross-functional team Mentor and support junior development talent, and help them reach their potential Take ownership of problems and fix them regardless of the cause Work closely with colleagues, to code review, and to provide insights and constructive feedback

Technical Security Consultant

Xero
Remote
2 weeks ago
What you'll do: Be #human! This is a very people-focused support role - we prefer to be on the ground with developers, rather than in an ivory tower. Develop and maintain documentation to make our guidance available to all. This position is often orientated around the creation of documentation. Develop knowledge of offensive and defensive security practices to create pragmatic and wide-reaching default approaches for the teams we support.

Technical Lead - Payroll & Practice

Xero
Remote
2 weeks ago
You'll be a keystone of our product teams; The focal point where technical decisions meet strategic thinking. You'll work with your cross-functional team to deliver beautiful software that is valuable to our customers. You'll lead the solution design for the work coming into your team. You'll be a guiding light and help your team to balance delivery and engineering excellence (quality, performance, security, devops, tech modernisation).

Salesforce Lead Engineer (Service/Experience)

Xero
Remote
2 weeks ago
What you'll do: Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews. Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.

Salesforce Lead Engineer (Service/Experience)

Xero
Remote
2 weeks ago
What you'll do: Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews. Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.

Remote Software Engineering Opportunities NZ

Xero
Remote
2 weeks ago
What could your day look like? - Start your day at a time which suits your schedule - Collaborate with your team on Google Meet at your daily standup - Heaps of time to code uninterrupted before lunch - Chat with colleagues across the globe on shared interest groups on Slack (Xero-pets, Xero-foodies and Xero-memes are some of our favourites) 

Account Manager

Xero
Greater Denver Area
2 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Lead .Net Engineer - Permanent Remote

Xero
Remote
2 weeks ago
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Solution Architect

Xero
Greater Denver Area
2 weeks ago
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Vertical Account Manager

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Salesforce Senior Engineer (Sales / Analytics)

Xero
Remote
3 weeks ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information

Platform Engineer

Xero
Greater Denver Area
3 weeks ago
You’ll work in collaboration with your team and other Xeros to help create and deliver beautiful software to our customers, faster. You'll regard engineering teams as your customers, and test, measure and learn how best to provide them value. You’ll maintain the standard for engineering excellence at Xero and support your team members in building products together. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.