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Customer Experience Specialist - Accounting

| Greater Denver Area

At Xero we're on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our Denver office as Customer Experience Specialists.
What is Customer Experience?
Made up of global teams of Xero product experts based in US, AU, NZ and the UK our internationally award winning Customer Experience (CX) team work together to delight our customers by providing outstanding software support to users by email and phone.
What you'd do:
We help our customers take ownership of their business by providing human support for our accounting software. As a CX specialist you will be investigating and responding to email queries sent in by customers when they encounter issues with our software or just need a helping hand to get something done. We aim to give each customer prompt, helpful and easy to understand information to help them get back up and running ASAP. No day at Xero will be quite the same and as you build your product knowledge there will be continual opportunities to up skill and specialize in the areas that interest you.
Our people:
Our people are Xero Guru's with a great understanding of small businesses and brilliant customer service skills. Each CX specialist brings their own personality and experiences to the role and we celebrate diversity and encourage our people to be themselves and add their own flavor to what we call "Xero Voice" aka the way we engage with our customers. What we do all have in common though is our genuine approach to customer care, problem solving skills and in depth product knowledge (don't worry we're keen to teach you the product knowledge part!)
What you need to know about this role:

This is a non-exempt, 20 hour/week part-time role in Denver (weeknight evenings 4pm-7pm and one 8 hour weekend shift) . You must also be able to start on October 8th, 2018.
What we're looking for:

  • Proven experience in accounting or working with accounting software (i.e. accounting degree or business degree with significant accounting classes, experience as a user of Xero or equivalent product, CPA experience, past bookkeeping experience)
  • Excellent oral and written communication
  • HIGH energy and enthusiasm about life!
  • Mature and passionate approach to doing great work
  • Diligence and commitment to following through and resolving problems
  • Initiative and ability to self-manage, along with flexibility
  • Confidence with Microsoft Excel, Word and some experience with other small business accounting systems
  • Ability to build effective relationships
  • An affinity for being a team player who pro-actively assists other team members

Why you should become a Xero:
Great training & development and career progression opportunities within one of the world's most innovative growth companies. We have an awesome culture that not only offers great work opportunities, brilliant colleagues but also all the awesome extras like ping pong tournaments and free coffee, fruit/snacks, soft drinks and once a week breakfast and lunch. Most importantly we value our people and encourage you to challenge yourself to be the best you can be.
It's time to introduce yourself

Now that we've caught your attention, it's time to catch ours. Please apply using the link below - make sure you include your resume and cover letter.
Xero is an Equal Opportunity Employer.

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM


Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

An Insider's view of Xero

What’s the vibe like in the office?

The vibe is that of a coffee driven, people centric, work-hard-stay-true tech business. The humans I interact with daily are passionate and kind, and the leaders are strong and clear. Slap a few dad jokes and a bit of kiwi humor in there, and there you have it.


US Customer Experience Team Leader

How do you collaborate with other teams in the company?

At Xero we work tightly with our cross functional teams so that the people closest to the the problem have the freedom to do what they know best. I always look forward to working collaboratively with all the Xero teams because they make work fun while we accomplish things every day.


Integration Management Office Program Coordinator

What makes someone successful on your team?

If you’re hungry to learn more, have a brilliant idea, or are passionate about a particular project, just dive in head first. Xero values people who are do-ers, who want to roll up their sleeves and #champion an initiative through from beginning to end.


Business Manager

What is your vision for the company?

Xero is on a mission to support our communities by helping small businesses succeed. To do that well - we hire passionate people who engage directly with our customers every day. Leveraging innovative technology to simplify accounting isn't enough – we want to build beautiful experiences that solve the most pressing needs of our customers.


President, Americas

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 5 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 5 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
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