The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system. 

Responsibilities:

• Investigate and respond to customer billing inquiries via email and live inbound/outbound phone calls including live over Zoom
• Customer and internal facing with the ability to process Billing and AR aspects of the business
• Proficient knowledge of workflow between multiple programs (Zuora, OP, Salesforce)
• High level account analysis, research, and troubleshooting with technical issues the customer faces on via the billing portal and billing system
• Ability to collaborate with other departments cross-functionally regarding customer accounts and inquires
• Review invoices and create manual adjustments, as necessary
• Process credit and debit adjustments
• Update billing records with contact information changes
• Assist with payment posting and reconciling procedures
• Assist the Collection team to manage customer disputes and payments
• Assist Revenue/System team in data clean-up projects
• Identify and escalate issues found in the billing system to engineering for resolution
• Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences

Requirements:

• Bachelor’s degree in related field or equivalent experience
• 2+ years of accounts receivable, billing, or finance experience
• Experience in Customer Service is preferred

• Effective verbal and written communication skills
• Strong interpersonal and professional skills
• Strong problem-solving skills
• Strong computer skills (i.e. excel) – Experience in Zuora and Zendesk is preferred, but not required.
• Ability to handle large volume of details – detailed oriented and multi-tasking
• Ability to work in a fast-paced environment and team setting with other individuals

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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