Billing Specialist
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Overview
The Accounts Receivable & Billing Specialist works with the Accounting Team to invoice clients and collect accounts receivable. This role requires a positive and proactive attitude, strong organizational skills, and an ability to prioritize and multitask. The AR & Billing Specialist will need to maintain positive relationships with clients while billing & collecting. The AR Specialist is not a management position.
Responsibilities
- Oversee billing and A/R for an assigned pipeline of customers, handling all verbal and written communication directly with the customers.
- Research and analyze accounts prior to initiating contact, examine historical data, evaluate past collection efforts & billing practices.
- Perform invoicing on projects for assigned client pipeline
- Monthly billing for hardware & services
- Special billings
- Credit memos
- Review all transactions for accuracy
- Work with Project Managers and Sales Reps to clarify billing requirements.
- Communicate regularly with the client to ensure that invoicing requirements are met & there are no outstanding issues.
- Determine most effective and economical means of collection for each account; apply standard due diligence practices to collect monies owed; compose correspondence requiring knowledge of procedures and practices in collections.
- Maintain files on all accounts, documenting special needs and processes for billing and receivables.
- Manage multiple systems to understand full account history & accurately bill and collect.
- Prepare account reconciliations to present to internal team and customer to resolve outstanding issues.
- Recommend accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
- Troubleshoot systems related issues when they arise, present to managers and Business Intelligence.
- Maintain strong, positive relationships with clients regardless of current project status.
- Other duties or projects as assigned
Qualifications
Requirements for Success:
Education & Experience:
- Collections experience a plus
Required Knowledge, Skills and Abilities:
- Strong communication skills, both written and verbal
- Ability to conduct a large volume of phone calls as well as written communication
- Ability to multitask and juggle competing priorities
- Strong organizational skills required
- Detail-oriented
- Intermediate Excel
- Familiarity with basic accounting principles a plus
- Strong computer skills, comfortable working in cloud systems for a full workday
Desired Skills Knowledge, Skills and Abilities:
- Experience with Salesforce.com a plus
- Experience with NetSuite OpenAir
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