Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

We are looking for a Billing Specialist. The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system. 

Responsibilities:

• Investigate and respond to customer billing inquiries via email and phone calls
• Review invoices and create manual adjustments, as necessary
• Process credit and debit adjustments
• Update billing records with contact information changes
• Assist with payment posting and reconciling procedures
• Assist the Collection team to manage customer disputes and payments
• Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences

Requirements:

• Bachelor’s degree in related field or equivalent experience
• 1+ years of accounts receivable, billing, or finance experience
• Experience in Customer Service is preferred
• Effective verbal and written communication skills
• Strong interpersonal and professional skills
• Strong problem-solving skills
• Strong computer skills (i.e. excel) – Experience in Zuora and Zendesk is preferred, but not required.
• Ability to handle large volume of details – detailed oriented and multi-tasking
• Ability to work in a fast-paced environment and team setting with other individuals

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!