Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit zoom.us and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications).

We are looking for a Billing Specialist in our Denver, CO office. The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system. 

Responsibilities:

• Investigate and respond to customer billing inquiries via email and phone calls
• Review invoices and create manual adjustments, as necessary
• Process credit and debit adjustments
• Update billing records with contact information changes
• Assist with payment posting and reconciling procedures
• Assist the Collection team to manage customer disputes and payments
• Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences

• Bachelor’s degree in related field or equivalent experience
• 1+ years of accounts receivable, billing, or finance experience
• Experience in Customer Service is preferred
• Excellent clear verbal and written communication skills
• Strong interpersonal and professional skills
• Strong problem-solving skills
• Strong computer skills (i.e. excel) – Experience in Zuora and Zendesk is preferred, but not required.
• Ability to handle large volume of details – detailed oriented and multi-tasking
• Ability to work in a fast-paced environment and team setting with other individuals

Check us out with a free download: zoom.us/download 

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom!