Billing Analyst Associate
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
The Billing Analyst role is a mission critical role that directly affects customer satisfaction by providing an effortless experience to both internal stakeholders and external customers.
The role is responsible for creation of internal service orders to ensure accurate accounting and invoicing of Zayo internal services; collaborating with other departments to ensure accurate set up of orders and that completed orders are moved forward to billing queues timely; order and invoice processing; calculation of credit amounts related to disputes; and uploading Zayo invoice data within customer portals. The Billing Expert Associate will work with network expense, customer service, product, and finance departments to meet these goals and establish efficient financial infrastructure across all of Zayo. The right candidate will possess analytical and decision-making skills and will be a subject matter expert in these areas.
Responsibilities
Core duties and responsibilities include the following, other duties may be assigned:
- Responsible for service order data management for internal entity transfer pricing
- Upload invoice data into customer portals
- Responsible for calculation of credit amounts related to customer disputes.
- Ownership of analyzing and reviewing service orders for accuracy prior to moving into billing queues
- Manage order processing from billing queue through to customer invoice
- Become subject matter expert in identifying and resolving issues with service order processing
- Manage invoice processing to third party vendor for both internal review and production release to customers
- Drive efficiencies within core responsibilities while always having an eye for process improvements
- Collaborate with network expense, service delivery, customer service, product and finance teams
- Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo.
Qualifications
- Associate’s degree with major course work in Accounting, Finance or Business. Equivalent work experience in a similar position may be substituted for educational requirements.
- 2 – 3 years’ experience preferred
- Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office and GSuite Applications
- Knowledge of Salesforce.com and/or telecommunications billing systems and processes preferred
- Proficient in data manipulation and extraction techniques
- Proficient in data analysis and report design and development
- Ability to adapt to change quickly, as well as manage a high-volume workload efficiently and effectively
- Excellent communication, interpersonal, organizational and time management skills
- Ability to work extended hours (some evenings and weekends, when necessary) and achieve results in a deadline driven environment
- Extreme attention to detail and a passion for data
- High energy self-motivator with a strong work ethic and ability to multi-task
- Strong sense of teamwork with a drive for learning and growth
Rewards
- Competitive compensation - Base salary range: $55,000-$62,000
- Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time