Overview

We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:

Bring your best self

See it

Own it

Crush it

Be Gracious

The Accounts Receivable & Billing Specialist works with the Accounting Team to invoice clients and collect accounts receivable.  This role requires a positive and proactive attitude, strong organizational skills, and an ability to prioritize and multitask. The AR & Billing Specialist will need to maintain positive relationships with clients while billing & collecting. The AR Specialist is not a management position.  

The compensation package will be aligned to each candidate experience and qualifications. All applicants must be authorized to work in the United States. 

Responsibilities

• Oversee billing and A/R for an assigned pipeline of customers, handling all verbal and written communication directly with the customers.
• Research and analyze accounts prior to initiating contact, examine historical data, evaluate past collection efforts & billing practices.
• Perform invoicing on projects for assigned client pipeline
  • Monthly billing for hardware & services
  • Special billings
  • Credit memos
  • Review all transactions for accuracy
• Work with Project Managers and Sales Reps to clarify billing requirements.
• Communicate regularly with the client to ensure that invoicing requirements are met & there are no outstanding issues.
• Determine most effective and economical means of collection for each account; apply standard due diligence practices to collect monies owed; compose correspondence requiring knowledge of procedures and practices in collections.
• Maintain files on all accounts, documenting special needs and processes for billing and receivables.
• Manage multiple systems to understand full account history & accurately bill and collect.
• Prepare account reconciliations to present to internal team and customer to resolve outstanding issues.
• Recommend accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
• Troubleshoot systems related issues when they arise, present to managers and Business Intelligence.
• Maintain strong, positive relationships with clients regardless of current project status.
• Other duties or projects as assigned

Qualifications

Education & Experience:

• Collections experience a plus

Required Knowledge, Skills and Abilities:

• Strong communication skills, both written and verbal
• Ability to conduct a large volume of phone calls as well as written communication
• Ability to multitask and juggle competing priorities
• Strong organizational skills required
• Detail-oriented
• Intermediate Excel
• Familiarity with basic accounting principles a plus
• Strong computer skills, comfortable working in cloud systems for a full workday

Desired Skills Knowledge, Skills and Abilities:

• Experience with Salesforce.com a plus
• Experience with Financial Force a plus

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status