SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO
Hybrid

Associate Revenue Operations Manager

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SonderMind is looking bring on an additional Associate Revenue Operations Manager who will manage the billing team and day-to-day revenue operations in support of our growing network for clients and licensed therapists. In this role, you will identify and implement continuous improvement of the revenue operations process that aims to provide a positive customer experience and achieve company collection goals. This position will report directly to the Director of Revenue Operations, and will work closely with other functional areas in the department including customer success to promote the highest level of patient satisfaction.  You will join a growing team that is highly supportive of one another, knowledgeable about their role, and engaged in the team’s success.  


Our Ideal Candidate

As our ideal candidate you are highly analytical with strong excel skills and previous healthcare billing experience. You have previous experience in leading a team, and mentoring others. You are proactive in addressing challenges, are solutions-oriented, and lead by example with a growth mindset.   


Expected Outcomes

  • Within one week, meet with the core billing team, and other cross-functional teams (provider success, wellness coordinator, credentialing) to understand their roles and responsibilities.
  • Within two weeks. be able to understand and become familiarized with revenue workflow and processes
  • Within three weeks, be able to identify revenue operations gaps and recommend/implement processes to increase collection efforts.
  • Within one month, be able to communicate directly with clients and providers answering and resolving billing/claim issues; fully transition and comfortable with managing the billing team and direct day to day operations.
  • Within two months, be able to see positive revenue workflow & efficiency to achieve 98% collection rate company goal.
  • Within six months, be able to work independently, manage department and team.Contribute and implement business cases to improve revenue operations processes and team efficiencies to scale with growth.
     

Gotta Have

  • 3+ years of leadership skills and managing a team
  • 3+ years knowledge of insurance plans and contractual arrangements affecting payments
  • 3+ years of direct customer service in the healthcare industry or related field
  • 3+ years insurance collection experience (benefit verification, billing and collection, appeals.) 
  • Demonstrated accounts receivable experience
  • Comfort and interest in working in a fast-paced, ever evolving environment
  • Intermediate Excel skills (vlookup and pivot tables)


Nice to Have

  • Demonstrated success in revenue-cycle innovation
  • Experience in a start-up environment


Other Details

  • This role is located in Denver, CO and is a full-time, exempt position 
  • Salary range starting at $50,000
  • This role will be eligible to participate in the following:
    • full employee benefits package
    • employee stock option purchase plan
    • variable performance-based bonus incentives

To apply please submit your resume and cover letter. In your cover letter, please explain how this role aligns with your professional experience.


Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.



Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A great downtown location and stocked with unlimited drinks and snacks (NOTE: company is fully remote during COVID pandemic)
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.


 


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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K)
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development Benefits
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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