Accounts Receivable Specialists

The Position

Under the direct supervision and mentorship of the Vice President of Revenue Cycle Management, the Accounts Receivable specialist needs to be an enthusiastic, flexible and highly motivated individual who possesses a good working knowledge of DispatchHealth, represents the organization’s culture effectively and demonstrates the skills and willingness necessary to learn and grow within the company while driving strong market performance and results. This position will work collaboratively with the AR Lead on aging reports, outstanding AR, denials, submittals etc…

DispatchHealth, founded in 2013, has the vision of creating the most advanced and complete in-home care model in the world. The company is the leading provider of mobile, high acuity care services in the United States. DispatchHealth has created an integrated, high value delivery solution that provides exceptional care in the home through technology, convenience and service. The company's on-demand offering enables patients to opt for a high value care with a lower cost option to the ER all within the comfort of their home or workplace. The company’s care focuses on the Quadruple Aim of enhanced patient experience, improved health outcomes, lowering healthcare cost, and superb provider experience.

DispatchHealth is based in Denver, Colorado and currently serves patients in 18 cities nationwide. We provide right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient’s home, office or location of need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

DispatchHealth practices healthcare differently – “The Dispatch Way”

• Courageous advocates for patients and each other.
• Clinical innovation with quality and safety top of mind.
• Providing exceptional care by meeting people where they are.

DispatchHealth:

Vision:

• Create the most advanced and complete in-home care model in the world

Mission:

• Provide patient-centered care through the power of technology, convenience, and service.

Values:

• World-class customer service and quality
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for our patients
• Focus on the continuum of care
• Give back to our community
• Create a diverse and inclusive work environment

Job Responsibilities

• Complete follow-up of claims on a timely basis according to the productivity guidelines for account follow-up goals
• Reviews and analyzes claim denials in order to perform the appropriate appeals necessary for reimbursement
• Submits appeals with supporting documentation according to the payer-specific denial reasons and procedures
• Proactively works with Accounts Receivable Lead and Director of Revenue Cycle Management to develop appeal strategies where challenges arise
• Identifies, documents, and communicates trends in recurring denials. Recommends process improvements or system edits to eliminate future denials
• Pursue unpaid accounts by telephone or electronic inquiry to determine status of payment in accordance with department follow-up timelines
• Comprehensively document all account activity in an accurate and timely manner for all touches made on any patient account
• Contact patient for additional information when necessary to push the claim through for payment
• Research patient accounts and call patients prior to submitting accounts to external collections
• Other duties as assigned

Minimum Qualifications

• Minimum of 3-5 years experience in full-cycle billing for a medical practice

Required Competencies, Skills and Abilities

• Ability to work independently
• Great problem-solving skills
• Strong Microsoft Excel skills
• Experience with practices in multiple states a plus
• AthenaHealth software experience a strong plus

Benefits

• Healthcare benefits and 401k
• Continuing medical education allowance as outline in company policies
• Paid time off accrual as outlined in the company policies
• Career advancement opportunities
• Be part of something new, exciting and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.