Accounts Receivable Specialist (Remote)
$19.95/hr + 5% annual bonus
The inbound team supports the Billing and Collections team with triage issues as they arise. Most of the role will be spent interacting with customers, external and internal, via phone call and email.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
Answer billing related questions via inbound phone calls and email queues
Provide clear and concise documentation regarding customer problems and resolution
Troubleshoot and review customer issues and drive to resolution where possible.
Review payment options and invoices with internal and external customers
Knowledge, Skills and Abilities:
Qualifications:
College degree or equivalent work experience.
2 years account billing, collections, and account resolution experience
2 years call center experience
Strong analytical and critical thinking skills
Detail-oriented and work with a high degree of accuracy and efficiency.
2 Years user experience with multiple Enterprise Resource Planning (ERP) systems
Excellent verbal, telephone and written communication skills necessary
Intermediate level MS Excel skills
Excellent typing skills with the ability to type 50+ words per minute with high accuracy
Additional Requirements and Details:
Travel required up to 10% of the time.
Located and working from an office location.
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.).
Frequent sitting and/or standing.