Accounts Receivable Specialist, Channels at Zoom Video Communications

| Greater Denver Area
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Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
We’re looking for an Accounts Receivable Specialist to handle all collection activity, including contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues. The Accounts Receivable Specialist will be responsible for resolution of delinquent accounts and other necessary function in the following functional areas: collections, billings and customer service.


  • Be a subject matter expert on channel matters and lead process improvement and efficiency Management
  • Contact customers via email and phone calls to manage the collection process
  • Research and investigate customer disputes related to invoices, purchase order reconciliation, and reporting
  • Work closely with customers and internal teams to resolve customers’ billing and collection inquiries within a timely manner
  • Maintain exceptional service and integrity with customers through accurate, relevant and timely communication
  • Document records and maintain accurate documentation of all collection activity performed on accounts
  • Analyze collection pattern and work with management to determine collection recovery strategies and improve operational efficiencies
  • Work on special projects related to channels business
  • Assist channel Dealsdesk team on reconciliation of channel invoicing
  • Assist with creation of manual channel invoicing and ensuring timely invoice to channel partners
  • Assist with reconciliation of monthly recurring revenue to billings


  • Proficiency in Excel
  • Effective verbal and written communication skills
  • Strong interpersonal and professional skills
  • Strong problem-solving skills
  • Ability to handle large volume of details – detailed oriented and multi-tasking
  • Strong organizational and follow-through skills
  • Ability to work in a fast-paced environment and team setting with other individuals
  • Collections experience is preferred
  • Experience with Zuora is preferred, though not required

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Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!