Web Development / Support - Customer Facing
Job Summary
Do you love challenging problem solving, helping customers succeed using the latest technologies, and identifying and implementing complicated programming solutions?
Then Boulder based Second Phase has the job for you.
SecondPhase is currently looking for a Software Support Specialist to join our growing team. The ideal candidate has experience working directly with customers to gather technical specifications for custom software enhancements, training customers on software features, and resolving Javascript, CSS, and JAVA related issues in a fast paced software support environment.
Second Phase is a local web development company (awarded 3rd fastest growing company in Boulder County, 2x in last 3 yrs) in the hot B2B Ecommerce space. We are located in west Boulder with Boulder Creek, climbing crags, hiking and biking trails just outside our doors.
Responsibilities and Duties
- Gather requirements and develop custom solutions using best practices in: HTML, CSS, Java, Javascript, etc.
- Follow processes and timelines
- Quickly become a product expert on the inner and outer workings of our Ecommerce software and associated tools.
- Analyze, escalate, educate and/or resolve client issues quickly
- Document solutions in our knowledge base repository
- Assist with special projects and scheduled maintenance work as needed
- Perform other advanced development duties as needed
Qualifications and Skills
- Technical under graduate degree
- Minimum of 1 year relevant work experience preferably in web development environment, or an equivalent role with hands on web application/site development
- A strong understanding of the fundamentals of programming and web services
- Experience programming in Javascript, HTML, Java, JSP
- Exposure to Netbeans IDE, is a plus
- Hands on Windows Server/ complete Webstack is a plus
- Ability to adopt to new technologies and frameworks
- Excellent problem solving, interpersonal, time management, and organization skills
- Ability to fluidly adjust to an ever changing environment with little advanced notice
- A strong work ethic, belief in teamwork, and desire to go the extra mile to assist our clients
Benefits
Generous flexible paid time off
Health care
401K
Only apply if you are already living the Denver/Boulder region, we do not relocate.