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Voice Operations Engineer

| Greater Denver Area
Email - [email protected] w/ "Built In" in the subject line.
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Recently named to the Inc. 5000 list, FluentStream is one of Denver’s fastest growing technology companies and most-fun places to work. Our mission is to simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. Located in the Ballpark/Rino neighborhood, this is a unique chance to join an awesome company in a major growth mode.

We are looking for a client-focused Voice Operations Engineer who is sharp, curious, and solution focused with a high standard of support.

Members of our team collaborate directly with experienced software engineers and industry experts and are given the unique opportunity to play both an operational and development role.

If selected, you will leverage your skills towards the functionality and support of telecommunications, L2/L3 networking, SIP, VoIP, networks, as well as contact center technologies for our customers.

Responsibilities

  • Communicate to members of our Support and Customer Success teams through a ticket system.

  •  Research, identify and effectively solve reported trouble.

  •  Monitor and communicate alerts received from equipment.

  •  Provide creative solutions to solve common problems.

  •  Learn, develop and support new up and coming technologies

Qualifications

  • Networking: Experience in a network operations center, or equivalent industry experience. 2-3 years a plus.

  • Certifications: Current certifications (NET+, CCENT, CCNA, RHCE) are a plus

  • Communications Platforms: Experience with VoIP platforms including Sonus, FreeSWITCH, Asterisk, or Cisco Unified Communication Manager or Contact Center Express

  • Technical and Troubleshooting Skills: Understanding of troubleshooting methodology and process to discover root-cause issues

Compensation

  • Competitive salary with non-linear growth potential
  • Great healthcare + dental + vision coverage
  • Meaningful equity incentive
  • 401k plan
  • Unlimited PTO policy
  • Tuition Reimbursement

FluentStream is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age.

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Email - [email protected] w/ "Built In" in the subject line.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

In the Ballpark/Rino neighborhood surrounded by breweries, art galleries and great restaurants. Close to downtown, lightrail and free parking options

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! Located in the Ballpark/Rino neighborhood and small enough that every person counts. Of course we have a kegerator and ping pong, but we also offer medical, dental, vision, 401k, PTO and paid family leave.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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