Voice Operations Engineer
Recently named to the Inc. 5000 list, FluentStream is one of Denver’s fastest growing technology companies and most-fun places to work. Our mission is to simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications. Located in the Ballpark/Rino neighborhood, this is a unique chance to join an awesome company in a major growth mode.
We are looking for a client-focused Voice Operations Engineer who is sharp, curious, and solution focused with a high standard of support.
Members of our team collaborate directly with experienced software engineers and industry experts and are given the unique opportunity to play both an operational and development role.
If selected, you will leverage your skills towards the functionality and support of telecommunications, L2/L3 networking, SIP, VoIP, networks, as well as contact center technologies for our customers.
Communicate to members of our Support and Customer Success teams through a ticket system.
Research, identify and effectively solve reported trouble.
Monitor and communicate alerts received from equipment.
Provide creative solutions to solve common problems.
Learn, develop and support new up and coming technologies
Networking: Experience in a network operations center, or equivalent industry experience. 2-3 years a plus.
Certifications: Current certifications (NET+, CCENT, CCNA, RHCE) are a plus
Communications Platforms: Experience with VoIP platforms including Sonus, FreeSWITCH, Asterisk, or Cisco Unified Communication Manager or Contact Center Express
Technical and Troubleshooting Skills: Understanding of troubleshooting methodology and process to discover root-cause issues
- Competitive salary with non-linear growth potential
- Great healthcare + dental + vision coverage
- Meaningful equity incentive
- 401k plan
- Unlimited PTO policy
- Tuition Reimbursement
FluentStream is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age.