FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform.  Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S. 

We are looking for a Vice President (“VP”) of Engineering to work across the Tech organization as we transform our platform and build a scalable solution for current and future growth. Our vision is to be the communications provider of choice for small and medium businesses by providing simple solutions, integrations, exceptional service and reliability through our relentless efforts to improve our company, client experience, teammates and ourselves.  We are looking for curious, driven team members who are excited to help shape the future direction of FluentStream’s technology.

As the head of FluentStream’s Development team you will be responsible for leading the team on a daily basis and establishing repeatable, scalable processes as we grow. Successful candidates will have a passion for building high performing teams, optimizing tech organizations for growth, maintaining a strong team culture, and the ability to collaborate with others to drive initiatives forward. 

Responsibilities Include:

• Lead the software Development and Quality Assurance teams by providing prioritization, guidance, and the tools and systems needed for the team to execute on Tech initiatives
• Collaborate with Tech leadership to develop strategies to execute on priorities and align Development team objectives
• Contribute to defining FluentStream’s Development standards, processes, best practices and recommended technologies looking at a multi-year horizon
• Build and iterate on the engineering systems that will accelerate our ability to successfully execute on our priorities
• Provide structure and processes for the software development lifecycle, and iterate as needed as we grow and evolve
• Provide guidance to teams on designs, from inception to implementation
• Collaborate with CTO and Developers on architecture and high level design discussions
• Champion our culture of ownership and responsibility by demonstrating a dedication to meeting objectives 
• Mentor developers at all levels

You might be a good fit if you:

• Have 15+ years of related software engineering and engineering leadership experience
• Experience in a SaaS company, experience in the UCaaS/VoIP space a plus
• Can handle multiple conflicting priorities
• Possess excellent logic and decision making skills, and can set a path forward when faced with multiple challenging decisions
• Are skilled at hiring software engineers and building engineering teams
• Are excellent at creating clarity and alignment for technical initiatives
• Knowledgeable of system architecture, technical design, and system and software development processes
• Have strong experience with AWS services and a good understanding of the cost implications of various services/architectural decisions
• Stay educated on most recent software development trends and best practices and processes
• Are a skilled change agent and embrace tough change management challenges
• Have previous experience in a similar role within a startup or growth-stage environment
• Have previous experience working in a remote environment

Compensation:  $175,000 to $225,000 per year plus equity

Location:  This is a remote position and can be located anywhere in the United States.

Benefits:

• Company equity program
• Monthly stipend to facilitate a comfortable remote work environment
• Medical, dental, life and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program
• Pet insurance