UEM Engineer (Remote) at brightfin

| Greater Denver Area | Remote
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Job Description:

brightfin is a fast-growing company looking to add a results-driven Unified Endpoint Management (UEM) Engineer to our expanding team! As the UEM Engineer, they will be required to understand the comprehensive and technical information about the services and products both offered by Mobile Solutions, and in many cases, the services and solutions already in use by our customers. This is the perfect position for someone who is wanting to expand into many different skillsets inherent in managing hundreds of customer UEM implementations.

- This position is the primary administrator of the Mobile Device Management (MDM) systems used by our clients.
- The candidate is responsible for implementing, maintaining, administering, and supporting various UEM solutions in use by our customers.
- In addition, provide technical to customers via telephone, Zoom, and Zendesk ticketing platforms.

Responsibilities and Duties:

- Coordinate with clients and technical team to execute assigned projects within deadlines
- Discuss with clients about project technical requirements
- Work with technical team to ensure project deliverables meet quality standards and client requirements
- Resolving client problems and concerns in a timely manner; always ensuring the highest quality of customer service, communication during problem solving is key
- Stay updated with company products and technologies, be truly passionate about this part of the tech stack
- Provide technical and functional support to client projects
- Schedule technical trainings with clients as needed
- Maintain project technical specifications and other documentation
- Provide assistance to sales and account retention teams
- Own and operate company deployed MDM solutions (on-premise and cloud).
- Implement, test, and evaluate Enterprise Mobility Management (EMM/MDM) and Mobile Application Management (MAM) solutions.
- Adopt, implement, and document repeatable change processes and best practices.
- Upload, update, maintain, and delete iOS and Android Apps.
- Manage users and ensure user data is accurate in the MDM.
- Create, configure, and maintain security policies on the MDM and maintain enforcement.
- Understand MDM reporting capabilities and provide regular status reports.
- Create, update, and maintain users and device owners in the MDM.
- Assess MDM capabilities and provide recommendations on optimization and usage.
- Provide hardware and software support for all types of mobile hardware and OS
- Create user documentation (Tips, tricks, FAQs) as new features and apps are deployed.
- Understand Apple DEP, Samsung Knox Mobile Enrollment, Google Zero Touch, Android Enterprise

Qualifications and Skills:

- 3+ years of proven work experience within many MDM/UEM environments
- Minimum of 3 years in technical support
- 2+ years of SaaS or mobility experience preferred
- Direct and working knowledge of Mobile Device Management (MDM) platforms (i.e. MaaS360, AirWatch/Workspace One, MobileIron, Meraki, Jamf, Intune/MSEM)
- Strong understanding of customer service practices
- Working knowledge of active directory, both on prem and Azure and various enterprise systems
- Excellent communication and interpersonal skills
- Coachable and willing to learn
- Strong ability to work independently while supporting a team
- Driven and competitive with a passion for winning
- Dynamic - innovative, creative, and constantly looking for ways to improve processes.
- Motivated - understands the impact of a results-driven, highly successful team.
- Collaborative and Committed - has a "can do” attitude and believe that anything is possible with the right focus and the right team.
- Constant learner - always growing and keeps up with the latest technologies, best practices and techniques.

Compensation and Benefits:

- brightfin offers a comprehensive health, dental and vision benefits package.
- Paid time off. We strongly believe in work life balance and taking time for yourself.
- 401K with employer match
- Compensation range (DOE): $95,000 - $105,000 per year.
Company Overview:
brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.
· #LI-Remote
· #BI-Remote 
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Technology we use

  • Sales & Marketing
    • SalesforceCRM


Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of brightfin

How would you describe the company’s work-life balance?

brightfin has a Work Your Way philosophy, we are a performance-based organization that values & trusts employees and their decisions. This philosophy is aligned to the belief that employees are professionals & should have flexibility to take personal responsibility for getting the work done and also for taking time off away from work to refresh.

Jenn Beck

Human Resources Manager (US & EMEA)

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because brightfin provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Sr. Manager of Enablement

What are brightfin Perks + Benefits

Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Intracompany committees
Open door policy
Group brainstorming sessions
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Cross functional training encouraged
Promote from within
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