Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO
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Telephone Ops Engineer II

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Employer Provided Salary: $73,100-$116,700 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

JOB SCOPE
Provides support for the following functional areas: Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR), Time Division Multiplexed (TDM) or packet based such as Voice over IP (VoIP) soft switches.
DUTIES AND RESPONSIBILITIES

  • Responsible for managing the Voice Core switching and routing platforms deployed by the company.
  • Also responsible for performing or providing support for the following functional areas: Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR), Time Division Multiplexed (TDM) or packet based such as Voice over IP (VoIP) soft switches.
  • Provides troubleshooting assistance to entry level & mid-level switch engineers.
  • Evaluates, coordinates, and supports all core telephony equipment activity including hardware and software upgrades and maintenances. Supported voice core platforms include Nokia IMS, Metaswitch CFS/ISUMG, Session Border Controllers, Sonus/Ribbon tandem components, Broadsoft Network and Application Servers, Nokia ALU/CTS, Nokia hiQ, and multiple Media Server platforms.
  • . Ability to troubleshoot IP connectivity issues.
  • Configures and troubleshoots TDM, SS7, ISUP, and SIP unassisted. Assists and coordinates the efforts of other TOE I/II in configuring and troubleshooting TDM, SS7, ISUP, and SIP.
  • Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
  • Prepares detailed RCA documentation as a post mortem for critical outages.
  • Creates MOP documents for other TOEs to implement. Reviews and guides other TOEs in MOP creation, management and implementation.
  • Resolves the majority of telephony network trouble tickets without assistance
  • Able to direct the trouble shooting efforts during major voice service outages.
  • Documents and assists other TOEs with documenting switch and telephone network architecture.
  • Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.

BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science, Electrical Engineering or related field, and / or equivalent work experience
  • Minimum five (5) years of experience with wireline, wireless, or broadband telephony
  • Minimum three (3) years of Data network experience
  • Must be willing to work Sunday- Wednesday 6AM-4:30PM

ADDITIONAL JOB QUALIFICATIONS

  • Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single-mode Fiber, UTP, etc.), bridging, switching, routing, Ethernet and transport technologies and protocols
  • Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents
  • Experience with network design, network architecture, protocols and network topology
  • TCP/IP and the OSI Model
  • Experience in network devices and basic network appliances
  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

PREFERRED QUALIFICATIONS

  • Knowledge of industry products and services
  • Industry and vendor specific certifications and training (Cisco, Nokia, Metaswitch, Alcatel-Lucent, etc.)

WORKING CONDITIONS

  • 24/7 Office Environment

ETC300-NTO 321190 321190BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $73,100.00 to $116,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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