Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

25%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

In this role you will configure, implement and maintain voice, data and/or network communications systems. You will also monitor communications performance using diagnostic equipment, visual checking and status indicator methods to locate problems.

What you will be doing

• Handles customer requests for telecommunications support including moves, adds, changes, repairs and inquiries. Troubleshoots major telecommunications issues.
• Provides design and software support for PBX, voice mail, voice network, and video systems.
• Manages vendor activities and verifies expenses relating to day-to-day support requirements.
• Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role. Defines and updates departmental telecommunications documentation and databases.
• Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.
• Writes business correspondence for recommendations, project support and customer service purposes.
• Conducts customer meetings and one-on-one presentations regarding applicable communications systems.
• Interfaces with vendors on new technology and system updates.

What you bring:

• 5+ years demonstrated experience with Telecommunications, Voice or Network technologies
• Understanding of voice system design and engineering and the ability to understand/apply technical concepts
• Skill in troubleshooting/diagnostic tools and software installation and maintenance
• Basic understanding of infrastructure wiring/connectivity
• Bachelor’s degree in technical discipline or the equivalent combination of education, training, or work experience.

Preferred Experience

• Cisco Voice Experience - Routing/Switching
• ShoreTel/Mitel telecommunications
• ActiveDirectory or Windows Administration

What we offer you

• Competitive salary and excellent bonus potential (upon entering a full sales executive role)
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Great work spaces with dedicated and motivated colleagues
• A work environment built on collaboration, flexibility and respect with varied and challenging work to help you grow your technical skillset
• A fantastic range of benefits including private medical cover, dental cover and travel insurance

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.