Technical Support Engineer

| Greater Denver Area
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We are looking for a Technical Support Engineer to become a part of our team in the following locations:

 

-                     Denver, CO, United States

 

Job Description

The Support Engineer will become a member of the team that helps customers solve technical issues related to the Vendavo pricing and margin management application suite. This is a customer-facing position requiring good communication skills, independent thinking and strong problem-solving skills and the ability to stay organized under continuous workload without discernable project milestones.

 

Key Responsibilities

The main responsibility of a Support Engineer is to be receptive to customers’ inquiries, problem reports and requests, gather information systematically and efficiently perform root cause analysis, which will lead to the resolution of the issue. In more scenarios, engineers are required to coordinate with colleagues from across the organization, especially the Engineering team, to provide a communication intermediary between customers and developers, advocate customer needs, contribute technical expertise and oversee solution delivery.

 

Areas of Focus

  • Work within the Support team to diagnose, troubleshoot and resolve customer issues
  • Provide guidance and assistance on environment configuration, product setup, upgrade paths and available information resources (documentation, knowledge base content creation)
  • Cooperate with configuration engineers and engineering teams on reported technical issues
  • Guide customers’ IT resources to resolve support cases in an efficient manner that addresses customer concerns and prevents further escalation or exacerbation of existing issues
  • Report regular status to customers on request, including scheduled status calls; reporting to management on critical issues, urgent client requests and escalations

Skills Required

  • Good English communication skills (both verbal and written)
  • Ability to work independently and a sense of individual and team responsibility
  • Strong problem solving and troubleshooting skills
  • Some experience with Java/J2EE coding and development – ability to read code and understand debug workflows (orientation in object-oriented languages is a plus)
  • Knowledge of the following application servers is preferred: JBoss EAP, SAP NetWeaver, WebSphere, WebLogic
  • Familiarity with SQL and basic RDBMS concepts, structures and workflows. Knowledge of the Oracle 12c/11g is preferred, as is PL/SQL, DB performance analysis and optimization
  • Active experience with version control systems (Git) and optionally related tools (BitBucket, Crucible, SourceTree)
  • Knowledge of the following tools is preferred: JIRA, Confluence, Eclipse/IntelliJ IDEA, Splunk, JMeter, GNU Ant, bash/PowerShell scripting
  • Knowledge of the Windows server and client platform is preferred (Internet Explorer security concepts and technologies, Microsoft Excel formulas, web queries, pivot tables)
  • Customer support experience is preferred

What do we offer

  • Working within a team of highly skilled and driven people with a desire to innovate
  • Professional and personal trainings
  • Flexible working hours, results-oriented workload
  • Daily active communication in English with strong emphasis on professional customer relations
  • Wonderful atmosphere based on our company culture
  • A lot of fun and various company benefits
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • KubernetesFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • PendoAnalytics
    • BalsamiqDesign
    • CanvaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • Azure DevOpsManagement
    • ProductboardManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • FullContactLead Gen
    • MarketoLead Gen

Location

Our company is in the best part of downtown Lodo by plenty of bars, restaurants plus an easy five minute walk from Union Station.

An Insider's view of Vendavo

What’s the vibe like in the office?

The office vibe is collaborative, casual, fun and team oriented

Jason

Talent Acquisition Manager

What are Vendavo Perks + Benefits

Vendavo Benefits Overview

-Flexibility to work from home or in the office, depending on what works best for you
-Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
-4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
-16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
-$110 a month to cover your cell phone and internet expenses
-High-end laptop (Dell XPS or Mac)
-Competitive pay and bonus/commission
-Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
-401k plan with a 3% employer non-election contribution

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
In-person all-hands meetings
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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