Technical Sales Engineer at Duda, Inc.

| Greater Boulder Area
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Sales Engineers play a major role in Duda's sales organization and are critical to deal success. Working side-by-side with sales, the SE is responsible for presenting the Duda product in the most relevant and best light to prospects and customers to invoke confidence in the technology and integration capabilities of the platform. Duda customers share common use cases, but rarely share the exact same implementation path or business needs. The SE will listen to the business needs of a prospect and map those to specific capabilities of the Duda platform. In doing so, the SE becomes a trusted technical advisor for the prospect during their evaluation phase of Duda and ensures they are on the best integration path.

RESPONSIBILTIES

Working with Prospects/Customers

  • Own the technical sales process to help demonstrate the best way to use the Duda platform to achieve (and often exceed) their goals
  • Gain prospect confidence with excellent communication and presentations 
  • Adopt a “Listen first” approach to forming a deeper understanding of business needs and the problems prospects are trying to solve
  • Ask probing questions to fully understand the business needs of prospects and discover the best possible solution for their success
  • Willingly push back on customers when it is in their best interest; be comfortable with difficult conversations
  • Support partners drive toward customer acceptance of the technical proposal, leading to a commercial proposal and eventual commercial agreement.
  • Build and present customized demos of the Duda platform providing the most relevant illustration for a prospect

Working Internally

  • Take full responsibility for the technical aspects of the sales cycle. 
  • Work with the sales representative to drive any discovery into the prospect’s business needs. 
  • Own the technical handoff of a new customer to the Account Management and Implementation team. 
  • Identify the difference between a one-off product enhancement for a single prospect versus an enhancement that benefits multiple partners. Work with Product on the prioritization of these enhancements backing up each enhancement request with data
  • Educate other members of the organization on technical uses of the Duda platform

Other

  • Identify gaps in technical documentation. Provide first drafts for any new technical documentation to help further the success of prospects and their integrations

QUALIFICATIONS AND SKILLS

  • Experience serving in the capacity of a Technical Sales Engineer, Solution Architect and/or Pre-Sales Engineer for a SaaS company or equivalent experience in a customer/partner facing role
  • Experience with website development technologies such as HTML/CSS, Javascript, Frontend Frameworks, JSON, Lighthouse, PageSpeed, HTTPS, DNS, SEO
  • Experience building with REST APIs
  • Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
  • Experience presenting and delivering technical pitches both remotely and on-site
  • Passion for keeping up with the latest trends in frontend development and website development a plus (ex. JS frameworks, SEO Schema, GraphQL, CraftCMS, etc…)
  • Ability to travel as required
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen

Location

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

An Insider's view of Duda, Inc.

What’s the vibe like in the office?

The vibe here is comfortable, hard-working, collaborative, friendly, fun, and we have a space that's flexible and awesome to work in. We have Sonos running with music selected by various "in-house DJ's", a quiet room with a massage chair, conference rooms for meetings, cruiser bikes, and a community table where people like to eat lunch together.

Aaron

Partner Team: Enterprise Account Executive

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

I've been able to grow my expertise in technical SAAS enterprise sales and have had leadership opportunities like representing Duda as an invited sponsor at the Google Growth Summit for 2019. I'm excited for what's next with Duda.

Tanner

Partner Sales Account Executive

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.

Michelle

Technical Support Engineer

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Duda provides RTD passes to our employees
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fido is welcome
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

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