Technical Support Engineer
Join SpotX as a Technical Operations Engineer. SpotX, an RTL Group company, is the leading video advertising platform unifying TV and digital video globally.
How you'll make an immediate impact:
- Provide technical guidance for the majority of publishers and DSPs
- Recommend new initiatives to improve client success
- Assist internal Operations teams with technical inquiries
- Maintain deep knowledge of SpotX technologies for both publishers and DSPs
- Triage, prioritize, categorize and resolve production impacting incidents
- Attend client-facing meetings as the Technical Lead
- Developing and organizing support documentation
- Handling issues in tickets via a ticketing system
- The direct line between Operations and Engineering
What we're looking for:
- 1 - 2 years technical support / troubleshooting experience
- Ability to work as the technical lead in satellite offices
- Knowledge of VAST, VPAID, ad servers, DSPs, ad exchanges, and SSPs
- Programming experience in HTML, CSS, XML, Python, SQL
- Ability to translate technical details to any audience
- Experience in analyzing issues, distilling and communicating their relevant aspects
- Strong problem-solving/analytical skills, initiative, eagerness to learn, and ability to work independently within a team structure
- Experience using various web debugging tools, such as Charles, Firebug, Fiddler, Chrome tools, etc.
- Comfortable at a shell prompt (Unix/linux experience)
- Understanding of JavaScript, PHP, JSON, HTTP, cookies, REST, scripting languages, etc.
- Flexible personality - must be willing to handle additional responsibilities as assigned or required
- Experience working with online video, CTV apps, mobile apps
- Understanding of source control (i.e. GIT)
- Docker or other container platforms
When you join our team, we offer:
- A fast-paced, innovative company building best-in-class technology from 12 offices around the world
- A fun, casual, and collaborative culture with a commitment to work-life balance
- Unlimited PTO (work it out with your team first!), company closed from Christmas to New Years
- Comprehensive Benefits Package includes Medical, Dental, Vision, 401k matching program and education assistance
- Free breakfast Fridays, fully stocked snack wall, gym reimbursement, charitable donation matching program
SpotX Core Values:
- Customer Service, Integrity, Respect, Initiative, Collaboration, Innovation and Adaptability
Visit our About Us page to learn more.