Team Leader - Site Reliability Engineering
Our purpose
Small business makes the world go round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.
How you'll make an impact
You will lead one of the teams who provide 24/7/365 support for Xero's customer-facing applications to achieve new levels of operational performance. In this role, you will work closely with Xero's product teams to agree on shared objectives, build and implement sophisticated remediation toolsets, and create a culture focussed on continually improving the operation of Xero's platform and applications.
What you'll do
- Engage with Xero's product teams to build close relationships and ways of working together.
- Provide leadership within Xero on Site Reliability Engineering
- Assist the Head of Site Reliability with implementing and customizing practices that are appropriate for Xero, for example, Error Budgets and Incident Management Processes.
- Assist with the development of an engineering culture where team members have the skills and desire to write automation, monitoring and alerting code.
- Be able to prioritize feature requests, enhancements and bug fixes into an achievable roadmap.
- Work with the product teams to help them understand the outputs from Post Mortems to improve their products.
- Work closely with your team to define milestones and ensure on-time and in-scope delivery.
- Lead the team to take operational responsibility for their services and to establish processes and monitoring which drives incremental improvement.
Success looks like
- Lead a site reliability team that is well connected to the Product teams and driving improvement in the production performance (i.e., availability, efficiency, etc..) of Xero platform and products.
- The Site Reliability Team is seen as an attractive place for developers, internal and external to work.
- Clear Service Level Objectives have been agreed with the Product teams and for the overall platform. These are accurately monitored and regularly reported on. Teams are meeting or exceeding their objectives.
- Xero's product reliability is improving as a result of your team.
- Monitor agreed Service Level Objectives for operational performance and continue to improve the way the service is operated and monitored. Well run Incident Management process
- Effective leadership of a team of engineers, working in different areas of the business
Professional Experience and Competencies
- Lead roles in designing, building and debugging software.
- At least 5 years of software development experience.
- Experience of building high performing teams including senior engineers and graduates.
- Experience running teams to support critical, high-scale infrastructure.
- Ability to lead, mentor and develop a team of individuals and managers
- Ability to manage sensitive people matters with discretion and professionalism
- A love of test driven development and continuous delivery
- Excellent communication and networking skills - ability to work with wide variety of people.
- Able to take initiative combined with commitment to continuous improvement and quality.
What do we offer?
The opportunity to be part of a growing global success story; a fun, fast-paced work environment and a relaxed, supportive team. A competitive salary, shares in the company and a great office environment including endless table tennis matches, impromptu happy hours, and a stunning location situated in Downtown Denver.
Xero is an equal opportunity employer.