Spectrum

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Systems Engineer IV - SDV Systems

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JOB SCOPE
The Switched Digital Video (SDV) Engineer is responsible to support advanced engineering responsibilities for the SDV platform in Charter.
DUTIES AND RESPONSIBILITIES

Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software, and electrical systems.
Test, evaluate, configure, and deploy Switched Digital Video back offices and edge QAMs, including Access Networks, CMTS systems and IPv4 and IPv6 core network.
Must have in-depth knowledge of SDV/VOD QAM sharing in a CCAP environment.
Own, drive and lead troubleshooting efforts to mitigate and resolve customer impacting events - engage cross functionally as needed
Technical lead for project deployments impacting assigned regions - manage Jira tasks, MOP development, scheduled maintenance requests, and technical lead for deployments
Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
Works closely with Headend operations staff on system design and configuration.
Performs complex configuration and support of video equipment requiring senior level technical expertise (e.g. VOD streamers, back offices, storage, CDN, CMS, edge QAM)
Provide Systems Administration & Troubleshooting of Unix and Linux operating systems.
Coordinate maintenance activities and ensure accurate deployment with least customer impact
Works with Engineering to design, develop, build, test, and deploy systems including audio, video, and other multimedia solutions
Analyze and evaluate new or improved technical solutions (HW/SW)
Identify, resolve, and escalate operational and design issues as required
Perform detailed data analysis and recommend solutions to drive system efficiencies
Perform detailed problem diagnosis, track, and update problems within trouble ticketing system
Develop methods of procedures, processes, and plans required to meet operational metrics

BASIC / MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
Minimum of six (6) years of engineering work experience
Minimum four (4) years of Systems Administration experience.
Minimum four (4) years of experience working with advanced video technologies
Minimum four (4) years of experience providing video operations support and provisioning

ADDITIONAL JOB QUALIFICATIONS

Experience writing technical documents to support design & deployments, ie. MOP, Wire plans, etc....
Hands on experience managing deployment life cycle
Solid experience working with Unix and Linux operating systems.
Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems
Experience with Amazon Web Services (AWS) or other cloud hosting providers such as OpenStack
Hand-on experience installing, configuring and monitoring relational databases (MySQL, MongoDB, Cassandra)
Knowledge and experience with scripting; Shell, PERL, etc.
Working experience providing 'on call' support on a rotating basis to resolve system/application issues after normal business hours

PREFERRED QUALIFICATIONS

Cable / Telecommunication industry experience
Industry and vendor specific certifications and training (SCTE DVEP, IPEP, Cisco CCENT)

ISY308-VIDEO 295488 295488BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $85,900.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)