System Reliability Engineer - MakeMusic
Description
We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.
You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.
We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.
General Summary:
As a Site Reliability Engineer you will be a highly experienced, skilled, and driven engineer with a strong understanding of the CI/CD lifecycle, cloud native technology, and legacy software systems. You have likely been an application Software Engineer in the past and have gained a deep understanding of infrastructure and operations, or have been a Systems Administrator with extensive experience across technologies who has spent the last few years learning modern automation and cloud native infrastructure skills.
You must enjoy working alongside product managers, systems architects, and software engineers to maintain and improve a highly available, highly-scalable consumer SaaS platform. Our entire stack is hosted in Amazon's AWS using a mix of traditional EC2 and cloud native services (Lambda, SQS/SNS, Elastic Beanstalk, Elastic Container Service, RDS, EKS, Kafka).
You must be able to troubleshoot production issues, implement automation tools and frameworks (CI/CD pipelines), collaborate with team members to improve the existing and develop new engineering tools, optimize company's computing architecture, manage cloud infrastructure costs, and design and conduct security, performance, and availability tests.
You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members' input from all levels and you actively seek ways to support your colleagues.
You will report to the Director of Engineering, and work in close collaboration with Data, Marketing, and Product.
Core Functions:
- Running a production system at a significant level of scale, with a number of modern distributed systems technologies.
- Developing deployment strategies and building configuration management (CI/CD pipelines - design & implementation) including infrastructure as code.
- Working closely with the architecture, product development and services teams. Supporting architectural and infrastructure decision-making where appropriate as the SRE liaison/expert.
- Continuously engaging project teams to deliver quality products and creating service level indicators.
- Developing and maintaining infrastructure as code, observability and monitoring, alerting, continuous integration and deployment.
- Deploying and updating system and application software.
- Ensuring regular, effective communication happens with team members and cross-functional resources including blameless postmortems.
- Experience with and understanding of Agile and Lean methodologies, in particular Product Development Flow and concepts such as Cycle Time, Wait Queues, Lead Time, etc.
- Performing other duties as assigned.
Requirements
- 3-5+ years of proven experience working in a DevOps or SRE environment and continuous integration/deployment pipelines
- 3-5+ years of proven experience working in a Cloud environment, ideally deep experience with AWS cloud services
- Experience with Configuration Management platforms such as AWS CloudFormation, and CI/CD pipelines and tools such as AWS CodeBuild/CodeDeploy.
- Experience with scripting or programming languages (Bash, Python, PHP, Perl, etc.)
- Proven critical thinking and decision-making abilities at the system level
- Experience with relational databases
- Experience in monitoring tools like (DataDog, New Relic, Splunk, ELK, Application monitoring, etc.)
- Solid understanding of networking and security best practices
- Degrees are not required and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associates degrees, bootcamps, online training, professional certifications, self-teaching and more.
Desired Qualifications:
- Experience with Docker and Container Orchestration technologies
- Understanding and implementation of microservices architecture and general software architecture design principles, Clean Architecture concepts, DDD, etc.
Don't meet every single requirement? Don't worry. We still want to hear from you and encourage you to apply.
Benefits
Compensation:
Peaksware/MakeMusic is committed to fair and equitable compensation practices. The salary range for this role is $107,042 - $178,403. This position is also remote-friendly and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
This role is eligible for variable compensation including bonus.
Benefits and Perks:
Health
- 100% company-paid Medical for employees with buy-up options
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- Paid Parental Leave
- Teladoc
- Employee Assistance Program (EAP)
- Additional coverage options such as accident and critical illness insurance and hospital indemnity
Disability and Life
- Company-paid Short Term Disability
- Company-paid Long Term Disability
- Company-paid Basic Life Insurance and AD&D
- Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child
Additional*
- 401(K)
- 401(K) Matching
- Pet Insurance
- 9 paid holidays annually and unlimited Flexible Time Off (FTO)
- Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
- Access to the Performance and Recovery Center (PARC), our on-site fitness facility
- Employee only access to on-site locker rooms and showers
- Employee only access to secure, indoor bike storage
- Access to our onsite Music Studio
- An assortment of "grab'n go" fruit and snacks as well as on tap cold brew, kombucha, and beer.
- Beautiful onsite cafe that includes indoor and outdoor seating and lounge areas.
- Access to e-bikes available exclusively to Peaksware employees
- Significant investment in resources for employee growth and development
- Corporate discounts on select gym memberships and top brand gear
- Flexible work schedule in a culture of trust
Please contact [email protected] if you require a reasonable accommodation to review our website or to apply online.
Work Environment:
This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.