Support Engineer

| Greater Boulder Area
Xcalar is pushing the limits of technology to help people discover deep meaningful insights from data. Our mission is to be the industry standard for next generation data processing and discovery, powered by our scalable, relational analytics engine. We are building our products to have a significant and positive impact on the lives of people, the world they live in, and on industry and commerce.
We have an immediate need for Support Engineers in our Boulder, CO location. You must be passionate about customer satisfaction and problem solving. As a charter member of Xcalar Support, you will have opportunities for leadership and growth as we build out a world class customer services organization.
*Principals only, no recruiters please*

Responsibilities

  • Onboard new customers into Xcalar Support
  • Provide customer technical support for cases coming in from our web portal and live chat facility
  • Engage with customers to resolve technical issues and answer product questions
  • Provide support case analysis reports to customers and internal management
  • Work cross-functionally with Field, Product, and Engineering teams
  • Contribute to and maintain internal and external knowledge bases

Desired Skills and Experience

  • Bachelor's degree in Computer Science or Engineering, or equivalent experience
  • 3+ years within a technical role (Development, Support, Administration)
  • Strong understanding of UNIX/Linux system administration, along with a knowledge of troubleshooting and performance tuning
  • Scripting experience using one of the Shell script/Perl/Python languages
  • Knowledge of Big Data and RDBMS concepts
  • Software development experience in C/C++/Python
  • User core dump analysis
  • Experience with Big Data technologies, Clustering, and distributed programming
  • Knowledge of kernel, file system, and database internals – latency, throughput, reliability, availability, consistency, security
  • Familiarity with virtual machine technologies
  • Excellent communication and presentation skills
  • Strong problem-solving and analytical skills
  • Strong customer service skills and empathy for the customer experience
  • A strong desire to increase the product and technology skillset

Xcalar is committed to diversity in its workforce and is proud to be an equal opportunity employer. Xcalar considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, or any other legally protected class.
Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf andhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages

Location

We are one block away from the Pearl Street walling mall close to restaurants, cafes, bars and boutiques int he heart of Boulder.

An Insider's view of Xcalar

What’s the vibe like in the office?

Fast-paced, entrepreneurial, exciting, growing

Debra Blau

Senior Technical Recruiter

What are Xcalar Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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